29 open positions

Escalation Management Jobs with a Great Work-Life Balance

Browse 29+ escalation management jobs at companies offering unlimited PTO and best places to work—for a better work-life balance. 2 new this week. Hiring companies include MongoDB, Nutanix, and Sysdig.

Schedules on this page

rotating 4-day weeks 1
unlimited PTO 9
best places to work 14
generous parental leave 3

Updated August 23, 2026

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Product Success Technical Director

ServiceNow · Remote · Waltham, MA, USA

57 · GoodBest Place to Work$199k – $348k

Premier Support Manager

16d

Kinaxis · Remote · Ireland

63 · GoodRotating 4 Day Week

Customer Support Manager

19d

Cribl · Remote · USA

62 · GoodUnlimited PTO$116k – $181k

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IT Service Desk Engineer

22d

Coinbase · Remote · USA

62 · GoodUnlimited PTO$96k – $114k

Manager, Customer Support (ANZ)

1mo

Cloudbeds · Remote · Australia or New Zealand

62 · GoodBest Place to Work

Customer Support Manager

2mo

Chainguard · Remote · USA

62 · GoodBest Place to Work$140k – $165k

Technical Support Expert 2

2mo

Twilio · Remote · Colombia

61 · GoodUnlimited PTO

Senior Director, Customer Health & Critical Accounts

19d

MongoDB · Remote · New York, USA

57 · GoodGenerous Parental Leave

Manager, Technical Support

20d

Outreach · Remote · USA

57 · GoodBest Place to Work$90k – $160k

Senior Customer Reliability Engineer

25d

Sysdig · Remote · Italy

57 · GoodBest Place to Work€44k – €55k

Senior Customer Reliability Engineer

25d

Sysdig · Remote · Spain

57 · GoodBest Place to Work

Senior Manager, Services GTM - NA

1mo

Nexthink · Remote · Boston, MA, USA

57 · GoodUnlimited PTO$150k – $180k

Senior Manager, Technical & Integrations Support

1mo

Tekmetric · Remote · USA

57 · GoodBest Place to Work

Customer Success Specialist II (Spanish Bilingual)

2mo

Palmetto · Remote · Philippines

57 · GoodUnlimited PTO

Staff Technical Escalations Manager

NEW

Outreach · Hybrid · Seattle, WA or Atlanta, GA

57 · GoodBest Place to Work$95k – $145kPro · early access

Director, Premium & Wealth

1mo

Coinbase · Onsite · Charlotte, NC, USA

62 · GoodUnlimited PTO$232k

Customer Engineering Lead

3mo

Rain · Onsite · New York, USA

59 · GoodUnlimited PTO$200k – $280k

Manager, Care Account Recovery

1mo

Toast · Hybrid · Bengaluru, Karnataka, India

58 · GoodBest Place to Work

Director, Escalation Management

18d

MongoDB · Hybrid · Dublin, Ireland

57 · GoodGenerous Parental Leave

Manager, Technical Services

18d

MongoDB · Hybrid · Austin, TX, USA

57 · GoodGenerous Parental Leave$133k – $261k

Showing 20 of 29

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Frequently asked questions

Everything you need to know about 4-day week jobs

Employers hiring for Escalation Management on this page include MongoDB, Nutanix, and Sysdig. Escalation Management roles appear most frequently in engineering, data, and platform teams at companies that have adopted a reduced-hours schedule. Each listing indicates the seniority level and whether Escalation Management is a primary requirement or one of several preferred skills — expand any role above to see the full stack and responsibilities.

Escalation Management roles span the full seniority range — we list 27 open roles requiring Escalation Management across entry-level, mid-level, senior, lead, and staff/principal positions. Senior and above tend to dominate because employers offering reduced-hours schedules often lean toward experienced individual contributors who can deliver consistently in fewer hours. Filter by level in the sidebar to narrow the list above.

Lead with measurable outcomes over time spent — Escalation Management hiring managers at reduced-hours companies care about delivered value, not hours worked. Highlight projects where you shipped at a steady cadence, collaborated asynchronously, or reduced engineering toil through automation or tooling. Include concrete metrics (latency improvements, adoption numbers, cost reductions) rather than vague duty descriptions. Expand listings above to see the exact framing each employer uses in their job descriptions.

For the full-pay schedules here — 4-day weeks and 9-day fortnights — yes: you keep a full-time salary for a shorter week. Part-time and pro-rata roles instead scale pay to hours, and each listing makes the arrangement clear. Escalation Management roles in tech and data typically command premium rates at both reduced-hours and traditional employers; specific ranges depend on seniority, location, and sub-specialty (e.g. backend vs frontend, infra vs ML). Individual listings above show exact bands where the employer publishes them.

Depends on the role, but Escalation Management candidates who also demonstrate async communication, clean documentation, and cross-functional collaboration are typically strong fits for reduced-hours employers — those companies rely on written-first communication and high-context handoffs to operate on a compressed schedule. Technical-adjacent skills vary by stack. Browse the top skills shown in the sidebar to see which tags co-occur most often with Escalation Management on current listings.

Escalation Management Jobs with a Great Work-Life Balance

Browse 29+ escalation management jobs at companies offering unlimited PTO and best places to work—for a better work-life balance. 2 new this week. Hiring companies include MongoDB, Nutanix, and Sysdig.

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Frequently asked questions

Job listings

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