About ServiceNow
What is ServiceNow?
ServiceNow is an enterprise software company building the AI-powered platform that automates and connects how work gets done across large organizations. In its own words, "ServiceNow is the AI control tower for business reinvention" — its "AI platform brings together any AI, any data, and any workflow," helping 85% of the Fortune 500 "work smarter, faster, and better." The company traces its origins to "sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work." Today ServiceNow is "a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers." Its purpose: "to make the world work better for everyone."
Where will I work?
ServiceNow is headquartered in Santa Clara, California, and operates globally — open roles span the US (Santa Clara, New York, Chicago, Denver, San Francisco), the UK, France, Germany and Japan. The company runs a "distributed world of work with flexibility and trust" using three "work personas": Flexible employees "work from their assigned workplace location two or more days per week," Remote employees "perform their responsibilities exclusively outside of a ServiceNow workplace," and a smaller set are "required to work from their assigned workplace location 100%." Each role's persona depends on the nature of the work.
What is the ServiceNow team like?
ServiceNow describes "building an AI-native culture where technology and talent are unstoppable together." Its culture is anchored in a "People Pact" of three commitments: "Fulfill our purpose together," "Do your best work," and "Live your best life." The company's largest organization, APEX (AI, Product, Engineering, and Experience), is "where ServiceNow's most critical innovations are conceived, built, and scaled." Roles span engineering, product, customer success and sales — knowledge work aimed at "freeing people from busywork so they could focus on meaningful work."
Work-Life Balance
ServiceNow leads with "flexibility and trust" in how and when employees work, with most roles eligible for flexible or fully remote arrangements depending on the work persona. Its flexibility-first model — backed by Flexible PTO and paid volunteer time — has helped earn it repeated recognition as one of the Fortune 100 Best Companies to Work For (for the fifth consecutive year, via Great Place to Work), where 95% of employees globally report being proud to work there.
Perks and Benefits
ServiceNow offers "Generous family leave," "Flexible PTO," a "Competitive retirement plan," "Annual learning stipends," "Paid volunteer time," and "Matched donations." Employees also have access to "benefits, mental health resources, and family planning support" to help them and their loved ones thrive, alongside a broad portfolio of learning and mentorship programs.