HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy !

About the Role

We are building an AI-first customer experience organization. This Customer Success Manager role is for operators who have already used AI in real business workflows to improve customer outcomes — not just to draft emails or summarize notes.

You will own a portfolio of multifamily SaaS customers and act as a consultative partner, using data, analytics, and applied AI techniques to drive retention, adoption, and measurable business impact for our clients.

This is a hands-on role for CSMs who blend relationship management with analytical rigor and modern AI-driven workflows.

What You’ll Do

Own and grow a book of multifamily SaaS customers with responsibility for:
- Retention
- Adoption
- Product value realization
Use AI tools and workflows to:
- Analyze customer health, usage, and risk patterns
- Surface expansion and churn risk signals
- Automate reporting, insights, and executive-ready customer narratives
Develop AI-powered customer insights:
- Create health dashboards
- Summarize behavioral trends
- Build renewal risk narratives backed by data
Act as a consultative partner to customer leadership teams using:
- Data-backed recommendations
- Operational insights
- Outcome-focused success plans
Partner cross-functionally with:
- Product
- Support
- Services
- RevOps / Analytics
Document and operationalize repeatable AI workflows that improve:
- CSM efficiency
- Renewal predictability
- Customer visibility