Company description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job description
Job description
If you are looking for a career opportunity at an innovative, market-leading company that respects the individual values of its employees, Serasa Experian is the right place for you.
We are looking for professionals to work in our Professional Service area, where you will have contact with our differentiated technologies and methodologies, as well as great challenges and career growth opportunities.
The Professional Service team is focused on delivering solution projects in Fraud and Risk (Document verification, Biometrics, SDKs, APIs), and the professional must have these skills to be part of this PS Team.
In the implementation projects for these platforms, the solutions are adapted to the needs of clients through the necessary parameterizations and customizations of technical and functional aspects, with different levels of complexity.
The mission of this professional will be to work with the project implementation teams at clients, in a high-performance environment, producing high-quality results within the established deadlines.
What will your main deliverables be?
- Work in multidisciplinary teams (from intake of demands, requirements analysis, deployment and sustainment);
- Gather business, technical and functional requirements to meet client needs;
- Track demands end-to-end;
- Document and map the squad's flows/processes;
- Customer at the center;
- Prioritize deliverables using a business and value perspective;
- Ensure that deliverables meet the initial request;
- Act as liaison and be responsible for an anti-fraud product management squad
Qualifications
Qualifications
- Bachelor's degree in Business Administration, Engineering, Data Science, Information Systems or related areas
- Proven experience (1 to 3 years) in project coordination, product operations or implementation in fintechs, analytics or fraud/risk areas
- Experience working cross-functionally with Product, Customer Experience (CX) and technical teams
- Knowledge of fraud detection processes, risk models or decision systems
- Ability to translate business needs into actionable requirements and coordinate deliveries across teams
- Analytical skills to interpret application results, KPIs and customer impact metrics
- Experience with continuous product evolution (improvements, adjustments and increments in a production environment)
- Clear communication and stakeholder management skills, aligning priorities across different areas
- Organization to manage multiple initiatives simultaneously
Desirable qualifications
- Experience with anti-fraud platforms, decision engines or risk scoring systems
- Familiarity with agile methodologies (Scrum/Agile) and tools such as Jira or Azure DevOps
- Knowledge of customer journey mapping and experience improvement (CX)
- Experience working with data (SQL, dashboards or tools such as Power BI/Tableau)
- Background in financial services, credit bureaus or payments
- Knowledge of A/B testing, experimentation and performance optimization
- Certifications in project management (PMP, Scrum Master or similar)
Key competencies
- Performance and influence in multidisciplinary teams
- Analytical profile and solution-oriented problem solving
- Data-driven decision making
- Customer focus
Qualifications
- Agile (Agile methodologies)
- Fraud
- Product management
- Project management
Additional information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their commitments and personal interests, valuing well-being.
We work hard to be one of the best and most innovative companies to work for in the country, enabling amazing experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here