Want to change the world? That is exactly what we do at Cabify. We work to make cities better places to live, driving more sustainable and efficient mobility that connects passengers and drivers with just the press of a button. One day cities may not need private cars, but until then… there is still a lot to do. Will you join the journey?
👉 About your team
We make sure the parcel and goods delivery service runs flawlessly. Our mission is clear: to improve and optimize every delivery, guaranteeing the highest satisfaction for customers, users and drivers. We have ambitious goals: we want to multiply our revenue by six for 2024-2026! And to achieve it, the experience of our users is key.
🎯 Role Mission
Your mission will be crucial to deeply understand the voice of our customers at Cabify Logistics. You will analyze data and identify opportunities to optimize every interaction, ensuring that the parcel and goods delivery experience is exceptional in Colombia.
🛠️ How you will help us fulfill our mission?
- You will analyze in depth customer experience (CEX) data to identify patterns, trends and pain points in the logistics service.
- You will propose and implement concrete improvements to our processes and flows, seeking to optimize the satisfaction of customers, users and drivers.
- You will monitor and report key customer experience KPIs, generating actionable insights that drive strategic decision-making.
- You will actively collaborate with internal teams such as Operations, Product and Support to ensure a 360-degree view of the customer and flawless execution of initiatives.
- You will proactively manage and resolve complex or escalated issues, turning problems into opportunities to raise the quality of our service.
🔍 What we are looking for
Alignment with our principles: cabify.com/es/sobre-nosotros
- Proven experience in customer experience data analysis or similar roles, preferably in logistics, e-commerce or mobility.
- Advanced proficiency with data analysis tools (SQL, Excel/Google Sheets) and familiarity with visualization platforms (Power BI, Tableau).
- Ability to communicate complex insights clearly and concisely, "telling the story of the data" to different audiences, both technical and non-technical.
- Proactive mindset focused on problem-solving, with the ability to identify and act on improvement opportunities autonomously.
- Ability to work collaboratively in a dynamic, fast-growing environment, adapting to new priorities with agility.
- Strong customer focus and passion for optimizing their experience at every touchpoint.
👀 Why Cabify is your best choice
We want you to feel part of this journey from day one. That is why we offer an environment where your ideas matter and your development is our priority.
📝 Permanent contract with competitive salary
🎟️ Wellness voucher for medicine or shops
🌍 Flexible hours and hybrid model
💸 Monthly credit to use in the Cabify App
🖥️ Work equipment to develop all your talent
Cabify takes pride in being a workplace with equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of origin, gender, religion, orientation, age or ability. Join us!