Your well-being, our mission. Join a company that makes the world healthier.
GET TO KNOW US
We are revolutionizing corporate well-being. Our platform connects employees around the world with the best partners in physical exercise, mindfulness, therapy, nutrition and sleep routines – all in one subscription. Based in New York with teams in Europe, North America and South America, our mission is to make every company a well-being company.
We believe work should be rewarding, inspiring and balanced. Here, you will find a team that values well-being, collaboration and diverse perspectives, in a place where passion and creativity break limits to create real impact. Your contributions will help build a healthier world, for you and millions of people globally.
Why do we have affirmative action roles?
This is an affirmative action role for People with Disabilities.
Because we believe in fostering diversity and nurturing an inclusive work environment, where everyone has access to equitable opportunities and can reach their full potential.
To achieve our mission, it is essential that there are diverse perspectives here and that all people feel welcomed, valued and empowered at Wellhub.
THE OPPORTUNITY
We are hiring a Customer Experience Analyst to join our Customer Experience team in Brazil!
YOUR IMPACT
- Ensure customer satisfaction by managing daily communications across service channels (email, chat, phone).
- Provide accurate and complete solutions to questions and requests, using the established tools and processes.
- Build trusting relationships through empathetic, clear and objective communication, researching customer history and data for the best resolution.
- Manage and update records in the system/CRM accurately, promptly categorizing tickets and following open items through to final resolution.
- Follow all operational processes and guidelines, proactively escalating recurring or critical issues to leadership.
- Meet individual and team goals on quality and productivity indicators, collaborating with different areas to support operations.
- Handle additional operational routines of the area, such as processing day-to-day requests and approvals.
- Maintain a consistent standard of excellence, empathy and courtesy in all contacts.
- Commit to the training and development received to stay always up to date on products and processes.
- Live the mission: inspire and empower Wellhubbers by prioritizing your own well-being and that of your colleagues. Be part of a supportive environment where everyone feels comfortable taking care of themselves, taking time off and finding a balance between work and personal life.
WHO YOU ARE
- Remote model for those who do not live in São Paulo.
- Hybrid model for those who live in São Paulo and surrounding area (office visits 2x per month).
- Prior knowledge of CRM platforms (e.g., Zendesk, Salesforce or similar) and familiarity with tracking/metrics tools.
- Excellent written communication, good grammar and ease with digital tools/IT.
- Knowledge of productivity tools (Google Workspace or Microsoft Office Suite) is a differentiator.
- Prior experience in customer service (CX), multichannel work and text/chat support.
- Native Portuguese. Intermediate or advanced English will be a differentiator.
Even if you do not meet 100% of the requirements for this role, apply! We would be delighted to receive your application and assess your fit with our team.
WHAT WE OFFER YOU
We create a work environment for you to thrive in every dimension of your life. We do this through well-designed benefits, resources for emotional well-being and a culture that empowers each person to truly connect with their role here and take ownership of it, balancing this with their own well-being.
Our flexible benefits program helps you customize them according to your needs!
Our benefits include:
WELLHUB: Free Gold+ plan, with access to thousands of gyms and studios, digital fitness programs and online resources for meditation, nutrition, mental health support, sleep routines and more. You can also add up to 3 family members to your plan, ensuring that those who matter most to you have access to well-being.
WELLZ: A unique and comprehensive resource for mental well-being. Wellz offers personalized journeys that combine weekly cognitive behavioral therapy sessions (52 per year) and on-demand content.
HEALTH AND CARE: Health insurance, dental plan and life insurance.
FLEXIBLE WORK: With a work arrangement that prioritizes flexibility, we offer hybrid and remote roles, so you have the freedom to work in the way that suits you best. The work model for this specific role can be discussed with the recruiter and leadership. When you join Wellhub, you can also use our home office reimbursement to set up your home office!
PAID REST: Disconnecting and recharging your energy is very important. That is why we offer vacation after 6 months of work + 3 days off per year + 1 day off each year with the company (up to 5 days in total) + 1 day off in the month of your birthday!
PAID PARENTAL LEAVE: Welcoming a new family member is one of the most special moments in life. We want every employee to be truly present and enjoy this time with family. That is why we offer 100% paid parental leave to all new parents. Those who give birth are also entitled to extended leave (Empresa Cidadã) and a re-adaptation period (ramp-back), during which they may work part-time until they adjust to the new routine.
PROFESSIONAL DEVELOPMENT: Get access to learning platforms (including language learning), take part in interactive sessions and explore our internal opportunities. During your internship, you will also develop a project of your own, based on your area and specialties, and have a mentor to help you during your internship. At Wellhub, we focus on continuous learning and feedback to support your path toward success – both personal and professional.
CULTURE: You will join a team of dedicated people who come together to break limits, support one another and create lasting impact on corporate well-being. We win together, cultivating relationships of trust through transparent communication and a culture where every perspective matters. Learn more about our values and culture.
Want to see what it's really like to work here? Follow us on Instagram @lifeatwellhub and watch our team's video on YouTube !
Diversity, Equity, Inclusion and Belonging @ Wellhub
We seek to create a collaborative, welcoming and inclusive environment where everyone feels they belong.
Wellhub is an employer committed to promoting equitable opportunities. All qualified people who apply will be equally considered, without discrimination based on race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, nationality, veteran status or any other basis covered by applicable law.
Our commitment to inclusion also extends to how we recognize and compensate our employees. We are proud to be a Syndio Fair Pay Certified company, a certification that reflects our ongoing dedication to fair and equitable pay practices across our global team. Read more here.
Questions about how we handle your personal data? Consult our Job Applicant Privacy Notice.
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