Your well-being, our mission. Join a company that makes the world healthier.
GET TO KNOW US
We are revolutionizing corporate well-being. Our platform connects employees around the world to the best partners in physical exercise, mindfulness, therapy, nutrition, and sleep routines – all in one subscription. Based in New York with teams in Europe, North America, and South America, our mission is to make every company a well-being company.
We believe that work should be rewarding, inspiring, and balanced. Here, you will find a team that values well-being, collaboration, and diverse perspectives, in a place where passion and creativity break boundaries to create real impact. Your contributions will help build a healthier world, for you and millions of people globally.
Why do we have affirmative job openings?
This is an affirmative job opening for People with Disabilities.
Because we believe in fostering diversity and nurturing an inclusive work environment where everyone has access to equitable opportunities and can reach their full potential.
To achieve our mission, it is essential that there are diverse perspectives here and that everyone feels welcomed, valued, and empowered at Wellhub.
THE OPPORTUNITY
We are hiring a CX Agent Analyst to join our Customer Experience team in São Paulo!
YOUR IMPACT
- Ensure customer satisfaction by managing daily communications across support channels (email, chat, phone).
- Provide accurate and complete solutions to questions and requests, using established tools and processes.
- Build trusting relationships through empathetic, clear, and objective communication, researching customer history and data for the best resolution.
- Manage and update records in the system/CRM accurately, categorizing tickets promptly and following up on pending issues until final resolution.
- Follow all operational processes and guidelines, proactively escalating recurring or critical issues to leadership.
- Meet individual and team goals for quality and productivity indicators, collaborating with different areas to support operations.
- Handle additional operational routines of the area, such as processing daily requests and approvals.
- Maintain a continuous standard of excellence, empathy, and cordiality in all contacts.
- Commit to the training and development received to stay up-to-date on products and processes.
- Live the mission: inspire and empower Wellhubbers by prioritizing your own well-being and that of your colleagues. Be part of a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding a work-life balance.
WHO YOU ARE
- Reside in São Paulo.
- Completed High School or Technical School. Higher education will be considered a plus.
- Previous knowledge of CRM platforms (e.g., Zendesk, Salesforce, or similar) and familiarity with tracking tools/metrics.
- Excellent written communication, good grammar, and ease with digital tools/IT.
- Knowledge of productivity tools (Google Workspace or Office Suite) is a plus.
- Previous experience in customer service (CX), multichannel operations, and text/chat support.
- Native Portuguese. Intermediate or advanced English will be a plus.
Even if you don't meet 100% of the job requirements, apply! We would be happy to receive your application and analyze your fit for our team.
WHAT WE OFFER YOU
We have created a work environment for you to thrive in every dimension of your life. We do this through well-thought-out benefits, emotional well-being resources, and a culture that empowers each person to truly connect with their role here and own it, while balancing that with their own well-being.
Our flexible benefits program helps you customize them according to your needs!
Our benefits include:
WELLHUB: Free Gold+ plan, with access to thousands of gyms and studios, digital fitness programs, and online resources for meditation, nutrition, mental health support, sleep routines, and more. You can also add up to 3 family members to your plan, ensuring that those who matter most to you have access to well-being.
WELLZ: A unique and complete resource for mental well-being. Wellz offers personalized journeys that combine weekly cognitive-behavioral therapy sessions (52 per year) and on-demand content.
HEALTH AND CARE: Health insurance, dental plan, and life insurance.
FLEXIBLE WORK: With a work regime that prioritizes flexibility, we offer hybrid and remote positions so you have the freedom to work in the way that works best for you. The work model for this specific position can be discussed with the recruiter and leadership. When you join Wellhub, you can also use our home office reimbursement to set up your home office!
PAID TIME OFF: Disconnecting and recharging your batteries is very important. That is why we offer vacation after 6 months of work + 3 days off per year + 1 day off for every year at the company (adding up to 5 days) + 1 day off in your birthday month!
PAID PARENTAL LEAVE: Welcoming a new member to the family is one of the most special moments in life. We want every employee to be truly present and enjoy this family time. That is why we offer 100% paid parental leave to all new parents. Those who give birth are also entitled to extended leave (Empresa Cidadã) and a ramp-back period, where they can work part-time until they adjust to the new routine.
PROFESSIONAL DEVELOPMENT: Get access to learning platforms (including language learning), participate in interactive sessions, and explore our internal opportunities. During your internship, you will also develop a project of your own, based on the area and your specialties, and have mentorship to help you during your internship. At Wellhub, we focus on continuous learning and feedback to support your path toward success – both personal and professional.
CULTURE: You will join a team of dedicated people who come together to break boundaries, support each other, and create lasting impact in corporate well-being. We win together, cultivating trusting relationships through transparent communication and a culture where every perspective matters. Learn more about our values and culture.
Want to see what it's really like to work here? Follow us on Instagram @lifeatwellhub and watch our team's video on YouTube !
Diversity, Equity, Inclusion, and Belonging @ Wellhub
We seek to create a collaborative, welcoming, and inclusive environment where everyone feels they belong.
Wellhub is an employer committed to promoting equitable opportunities. All qualified applicants will be equally considered, without discrimination based on race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Our commitment to inclusion also extends to how we recognize and compensate our employees. We are proud to be a Syndio Fair Pay Certified company, a certificate that reflects our ongoing dedication to fair and equitable compensation practices across our global team. Read more here.
Questions about how we handle your personal data? Consult our Job Applicant Privacy Notice.
#LI-REMOTE
#LI-HYBRID