Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and cutting-edge technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centered, inclusive, and purpose-driven culture is recognized by numerous awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action. If you have any disability or need that requires accommodation, please let us know as soon as possible.
Job Description
Hard Services Management, encompassing the administration, control, and optimization of physical infrastructure and critical building systems, including:
- Supervise preventive, corrective, and predictive building maintenance activities, ensuring operational continuity and asset reliability
- Monitor, coordinate, and validate the performance of critical systems: electrical, HVAC (air conditioning), hydraulic, uninterruptible power supplies, and other utilities
- Develop, review, and apply technical inspection checklists, operational audits, and periodic verification routines
- Analyze, validate, and monitor maintenance plans and schedules ensuring optimization of contracted suppliers' activities
- Conduct and ensure that service providers supply, execute, and comply with maintenance plans in accordance with HSSE standards, procedures, and guidelines
- Ensure compliance with technical, legal, and regulatory standards, internal policies, and safety best practices (NR10, NR35, among others)
- Manage maintenance contracts and suppliers, negotiating scope, deadlines, costs, and service levels (SLAs), with a focus on performance and quality
- Monitor, analyze, and report performance indicators (SLA, response time, availability, recurring failures), proposing corrective actions and continuous improvements
- Identify opportunities for contractual benefits, aiming at cost reduction, annual budget optimization, and operational efficiency gains
- Develop, implement, and monitor action plans related to continuous improvements, correction of operational failures, risk mitigation, and sustainability actions
- Work in an integrated manner with internal stakeholders, promoting innovation, energy efficiency, waste reduction, and best practices in Facilities Management
Administrative and Strategic Management:
- Control the department's budget (OPEX/CAPEX)
- Develop management reports and indicators (KPIs)
- Develop action plans for performance improvement and cost reduction
- Support audits and ensure compliance with internal policies
- Act with an integrated Facilities vision aligned to the business
Behavioral Competencies:
- Leadership and people management
- Clear communication and influence
- Sense of ownership
- Organization and planning
- Results-focused and continuous improvement mindset
Qualifications
- Bachelor's degree in Electrical Engineering, Civil Engineering, or related fields
- Solid experience in Facilities / Project Management - Construction
- Third-party and contract management
- Intermediate knowledge of Microsoft Office Suite
- Basic knowledge of Power BI
- Knowledge of regulatory standards and Project Management tools (AutoCAD)
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we have more than 4,000 people working in diverse teams and specialties. Here, every skill and diversity complement each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.
We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals with a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talents.
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Experian Careers - Creating a better tomorrow together
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