Company Description
Experian is a global data and technology company that empowers people and businesses around the world. We help redefine lending practices, detect and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper market insights in the automotive sector, all using our unique combination of data, analytics, and software. We also help millions of people achieve their financial goals and help them save time and money.
We operate across a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and cutting-edge technologies to unlock the power of data. As a company in the FTSE 100 index, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Find out more at experianplc.com.
Job Description
Purpose of the role:
Be comprehensively responsible for the experience and evolution of the customer journey within the MiDataCrédito ecosystem, ensuring a seamless, consistent, simple, and friction-free experience at every point of interaction, from acquisition and activation through recurring use, conversion, retention, and adoption of products and services.
The role will lead the continuous optimization of journeys, features, content, tools, and digital experiences that support the growth of ECS, ensuring that each stage is measurable, scalable, and oriented toward maximizing satisfaction, conversion, engagement, retention, and value generated per customer.
In addition, you will be responsible for identifying improvement opportunities based on user research, behavioral analytics, experimentation, and artificial intelligence, working cross-functionally with Product, Technology, Analytics, Marketing, Commercial, and Customer Service.
The role will have a significant impact on achieving the 20% growth target for ECS, accelerating product improvements, optimizing the experience across the app, portals, marketplace, chatbot, and financial education solutions, and transforming customer insights and data into measurable business results.
Responsibilities of the role:
- Design and optimize digital experiences across web, mobile, marketplace, and conversational solutions.
- Research users' needs, behaviors, and motivations through interviews, surveys, usability testing, and feedback analysis.
- Create wireframes, prototypes, and user-centered experience proposals.
- Analyze metrics, funnels, and digital behavior to identify opportunities to improve conversion, engagement, and retention.
- Design, run, and evaluate experiments and A/B tests to validate optimization initiatives.
- Lead the evolution of artificial intelligence-driven experiences, including chatbots and personalization solutions.
- Improve the experience of financial products, credit score, financial education, and payment and financing processes.
- Translate customer insights and business data into actionable recommendations for Product and Technology teams.
- Work cross-functionally with Product, Technology, Analytics, Marketing, and commercial areas to drive business results.
- Promote a culture of design, innovation, experimentation, and data-driven decision-making.
Qualifications
Education
- Degree in Design, Interaction Design, Engineering, Psychology, Business Administration, Marketing, Communication, or related fields.
- Specialization or certifications in UX/UI, Product Design, Customer Experience, Analytics, or Artificial Intelligence are a plus.
Experience
- 5 years of experience in UX/UI, Product Design, or Customer Experience.
- Experience with digital web and mobile products.
- Experience in user research and usability testing.
- Experience in digital analytics, optimization, and A/B testing.
- Experience working with Product, Technology, and Analytics teams.
- Experience in fintech, financial services, or marketplaces is a plus.
Knowledge
- UX/UI, Product Design, and Customer Experience.
- Generative Artificial Intelligence and conversational experiences.
- Figma, FigJam, and Design Systems.
- Digital analytics, Voice of Customer, and A/B Testing.
- Agile, Design Thinking, and Service Design.
- SQL and data visualization tools are a plus.
Skills
- Customer focus.
- Strategic and analytical thinking.
- Product mindset.
- Data-driven decision-making.
- Innovation and creativity.
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, commitment, collaboration, wellbeing, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized with: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a key part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their best self regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
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