Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We help redefine lending practices, detect and prevent fraud, simplify healthcare, create marketing solutions and gain deeper market insights in the automotive sector, all using our unique combination of data, analytics and software. We also help millions of people reach their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance and many other industrial segments.
We invest in people and cutting-edge new technologies to unlock the power of data. As a FTSE 100 company, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Find out more at experianplc.com.
Job Description
Job Description
Purpose of the Role
The Customer Growth Specialist is responsible for identifying, developing and accelerating growth opportunities within existing MiDatacrédito accounts, turning business needs into concrete commercial opportunities. This role acts as a growth enabler for the Sales Management and the Key Account Managers, helping to deepen relationships, structure new use cases, mobilise opportunity development and support the implementation and adoption of solutions. The focus is on generating incremental pipeline and contributing to expansion revenue, without replacing account ownership or the comprehensive commercial relationship managed by the KAM.
Responsibilities of the Role
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Analyse the growth potential of existing accounts, identifying unmet needs, new use cases and opportunities for cross-selling, up-selling and expansion of solutions.
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Understand clients' strategy, operations and challenges, identifying stakeholders and additional areas with potential to expand the relationship and value proposition.
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Connect client needs with the capabilities of the MiDatacrédito ecosystem, promoting consultative conversations focused on value and growth.
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Convert insights and needs into concrete business opportunities, structuring the problem, the proposed solution, the economic potential and the next required step.
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Qualify opportunities together with the Key Account Managers and maintain traceability over the incremental pipeline, its progress, risks, blockers and probability of conversion.
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Support the structuring of proposals and business cases and accompany opportunities through their development until commercial conversion.
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Act as a liaison between the client and internal teams during the implementation of new solutions, ensuring clarity on requirements, commitments, milestones and dependencies.
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Identify adoption barriers and mobilise action plans that accelerate the effective use of solutions and enable capturing expansion opportunities after implementation.
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Connect business needs with Product, Technology, Operations, Data and other enabling areas, helping translate business needs into viable requirements and following up on commitments and timelines.
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Analyse account evolution, industry trends and customer behaviour to generate insights that anticipate needs and propose data-driven commercial initiatives.
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Promote knowledge and adoption of the various MiDatacrédito solutions, identifying opportunities to bring existing capabilities to new areas, products or units within each client.
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Work complementarily with the KAMs: the KAM retains account ownership, the commercial relationship and comprehensive portfolio management; the Customer Growth Specialist focuses on discovering, structuring and accelerating growth opportunities.
Qualifications
Qualifications
- Minimum 4 - 8 years of experience.
- Experience in Digital Marketing and the risk and collections cycle.
- Relevant experience in sales areas, business development, Customer Success, consulting, project management or account growth and expansion roles.
- Desirable experience in digital businesses, data, technology, financial services or B2B/B2C ecosystems.
- Account development and deepening: identifying opportunities, cross-selling, up-selling and expansion of solutions.
- Commercial and business analysis to identify trends, opportunities and prioritise data-driven initiatives.
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, commitment, collaboration, wellbeing, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognised: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or at our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole self to work regardless of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
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