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Senior Customer Success Manager - bilingual EN/FR

Company hidden

Salary

€80k – €90k

Schedule

Unlimited PTO

Location

Remote · Ireland

About this role

What you'll be doing Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.

Building and executing account plans for top accounts, tied to each customer's actual business goals.

Running QBRs in both English and French to reinforce value and deepen the relationship.

Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.

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