- Location: Canterbury
- Salary: £27,865 to £30,986 per annum
- Contract type: Fixed Term - Ends 31/03/2027
- Closing date: 4 November 2026
Are you an organised and detail-focused administrator who enjoys problem-solving and contributing to the continuous improvement of services and processes?
As Quality Assurance and Enhancement Coordinator, you will play an important role in supporting the University's academic quality assurance and enhancement activities as a member of the Quality Assurance and Enhancement Operations Hub. Working collaboratively with academic and professional services colleagues, you will effectively and efficiently process day-to-day quality assurance tasks and support ad-hoc work that enhance the University's practices. This is a varied opportunity to develop specialist knowledge while helping maintain high standards across the University.
As Quality Assurance and Enhancement Coordinator you can expect to be involved in:
- Developing specialist knowledge on a variety of quality assurance processes and responsibilities in order to work with minimal supervision to achieve deadlines and targets. This includes areas such as academic misconduct referrals, early appeal resolutions, committee servicing, external examiner administration, continuous monitoring
- Providing first line response for standard and non-complex queries to academics, professional service colleagues and external stakeholders to assist with compliance with the University’s Regulatory Framework
- Building strong relationships with team members and other stakeholders to ensure a robust and collaborative culture of quality assurance, compliance and enhancement
- Contributing to project work through collaboration with a range of stakeholders, creating documentation and performing simple data analysis support
What will you bring to the role?
- Excellent communication skills including the ability to communicate clearly and accurately with a wide range of people both internal and external
- Excellent organisational and prioritising skills with ability to complete tasks promptly, accurately and with attention to detail
- Good IT skills; familiar with the use of large databases, spreadsheets, Microsoft Office applications and web-based applications to capture and report on quality assurance and accreditation data
- Excellent interpersonal skills including a helpful and responsive manner with the ability to remain calm when under pressure
- Ability to work both independently and in cooperation with others to meet deadlines
Please note: Previous applicants need not apply.
Section: Administrative