Company Description
MORE THAN JUST A CARD MACHINE, MORE THAN JUST A DIGITAL ACCOUNT: a complete solution for our customers, a business made of people, for people.
We were born with the purpose of improving lives, sharing dreams, and achievements. We do this through innovative solutions that transform the financial management of people and businesses with simplicity and efficiency.
And now, we are part of Serasa Experian: together we are creating a better future for all, expanding opportunities here and now. In addition to our customized business solutions, we are also working hand-in-hand with Serasa on solutions for the end consumer, carrying out a series of initiatives that contribute to the education, management, and financial empowerment of the population. Through the Serasa platform, we enable the offering of the Serasa Digital Account, a payment account that allows consumers to make various payments, including debt negotiations via Serasa Limpa Nome, quickly and securely.
Here at PagueVeloz, we want to do things differently, to be disruptive, welcoming and attracting entrepreneurs and showing that the financial market can indeed be: less bureaucratic, slow, outdated, and much less complicated. To do this, we are building a strong, diverse team that is not afraid of challenges. Here, diversity is an ally of transformation. Therefore, we encourage and prioritize applications from professionals who are: women, Black, Indigenous, Asian, and/or multiracial people, members of the LGBTQIANPN+ community, people with disabilities (PcD), and people in vulnerable situations.
Like what you see? Then come tell new stories and be part of the #TimeVeloz too.
Job Description
Mid-level Analyst to work on the Payment Infrastructure front, supporting the operation and evolution of Pix, Boleto, DDA (Authorized Direct Debit), and Open Finance products. The person will provide tactical and analytical support to the product team, working on the day-to-day monitoring of indicators, handling demands, documentation, and supporting tests, under the guidance of the area's Specialist/PO.
Key responsibilities
- Support the monitoring of the backlog and demands related to Pix, Boleto, DDA, and Open Finance.
- Gather information and data from technology, operations, and customer service areas to support product decisions.
- Monitor operational indicators (availability, transaction volume, error rate, SLAs) and generate periodic reports.
- Assist in identifying and handling incidents, alerting the responsible areas and tracking resolution.
- Support the execution of functional tests and the homologation of new features.
- Update and maintain product documentation (flows, manuals, FAQs, specifications).
- Provide support to internal areas (sales, customer service, operations) regarding questions about how products work.
- Follow regulatory announcements and updates related to Pix, DDA, and Open Finance, passing on relevant information to the team.
- Assist in data analysis to identify opportunities for product improvement.
Qualifications
- Experience in Product, Operations, or Customer Service areas, preferably in financial institutions, fintechs, or payment methods.
- Basic knowledge of how Pix, bank slips (boleto), and/or Open Finance work.
- Experience with agile management tools (Jira, Trello, Confluence, or similar).
- Strong analytical skills and proficiency in Excel/Google Sheets (formulas, pivot tables).
- Good written and verbal communication.
Desirable
- Basic knowledge of SQL for simple data queries.
- Familiarity with DDA and bank collection flows.
- Knowledge of BACEN regulations applied to payments.
- Experience with documentation and flow mapping tools (Miro, Lucidchart).
Additional Information
This is an affirmative position for women, as part of our commitment to advancing gender equity in the workplace.
Serasa Experian invests in female leadership and has a partnership with the TODAS Group. Furthermore, we have joined the 'Elas Lideram 2030' (Women Lead 2030) movement and have partnered with UN Women to reduce gender inequality by 2030!!
We also have the Women in Experian group, which seeks to improve gender equity for women by creating development opportunities, different perspectives, skills, among others.
Come be part of this transformation!
If you do not identify with this group, we invite you to explore other opportunities on our careers page. We have several vacancies that may connect with your profile and interests.
Come be #TimeVeloz!
Let's grow together! We want to truly contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and achievements.