Company Description
MORE THAN A CARD MACHINE, MORE THAN A DIGITAL ACCOUNT: a complete solution for our clients, a business made of people, for people.
We were born with the purpose of improving lives, sharing dreams and achievements. We do this through innovative solutions that transform, with simplicity and efficiency, the financial management of people and businesses.
Now, we are part of Serasa Experian: together we are creating a better future for everyone, expanding opportunities here and now. In addition to our customized solutions for businesses, we are also working hand in hand with Serasa on the front of solutions for the end consumer, which carries out a series of initiatives that contribute to the financial education, management and empowerment of the population. Through the Serasa platform, we enable the offer of the Serasa Digital Account, which is a payment account that allows consumers to make various payments, including for debt negotiations in Serasa Limpa Nome, in a fast and secure way.
Here at PagueVeloz we want to do things differently, be disruptive, welcoming and attracting entrepreneurs and showing that the financial market can indeed be: less bureaucratic, slow, old-fashioned and much less complicated. To do this, we are building a strong, diverse team that is not afraid of challenges. Here, diversity is an ally of transformation. That is why we encourage and value applications from professionals who are: women, Black, Indigenous, Asian and/or multiracial people, members of the LGBTQIAPN+ community, PwD (people with disabilities) and people in vulnerable situations.
Liked it? Then come tell new stories and be part of #TimeVeloz too.
Job Description
Mid-level Analyst to work on the Payments Infrastructure front, supporting the operation and evolution of the Pix, Boleto, DDA (Authorized Direct Debit) and Open Finance products. The person will provide tactical and analytical support to the product team, working day to day on monitoring indicators, handling demands, documentation and support for testing, under the guidance of the area's Specialist/PO.
Main responsibilities
- Support the monitoring of the backlog and demands related to Pix, Boleto, DDA and Open Finance.
- Gather information and data from the technology, operations and customer service areas to support product decisions.
- Monitor operational indicators (availability, transaction volume, error rate, SLAs) and generate periodic reports.
- Assist in identifying and handling incidents, engaging the responsible areas and following up on resolution.
- Support the execution of functional testing and approval of new features.
- Update and maintain product documentation (flows, manuals, FAQs, specifications).
- Support internal areas (commercial, customer service, operations) with questions about how the products work.
- Follow regulatory announcements and updates related to Pix, DDA and Open Finance, passing relevant information on to the team.
- Assist in data analysis to identify opportunities for product improvement.
Qualifications
- Experience in Product, Operations or Customer Service areas, preferably in financial institutions, fintechs or payment providers.
- Basic knowledge of how Pix, bank slips (boleto bancário) and/or Open Finance work.
- Experience with agile management tools (Jira, Trello, Confluence or similar).
- Good analytical skills and command of Excel/Google Sheets (formulas, pivot tables).
- Good written and verbal communication.
Desirable
- Basic knowledge of SQL for simple data queries.
- Familiarity with DDA and bank collection flows.
- Understanding of BACEN regulation applied to payments.
- Experience with documentation and flow mapping tools (Miro, Lucidchart)
Additional Information
This is an affirmative action position for women, as part of our commitment to advancing gender equity in the workplace.
Serasa Experian invests in female leadership and has a partnership with TODAS Group. In addition, we have joined the 'Elas Lideram 2030' Movement, and we have joined UN Women to reduce gender inequality by 2030!!
We also have the Women in Experian group, which seeks to improve gender equity for women by creating development opportunities, different perspectives, skills, among others.
Come be part of this transformation!
If you do not identify with this group, we invite you to explore other opportunities on our careers page. We have several openings that may match your profile and interests.
Come be #TimeVeloz!
Let's grow together! We truly want to contribute to the growth of those around us. Our Purpose? Improving lives, sharing dreams and achievements.