WHO WE ARE
We are a young, fast-growing IT consulting company. For our clients, we are problem solvers in the areas of Customer Service, CRM and AI. We achieve this with a lot of creativity, transparency and ambition, which makes us a proven partner to clients ranging from start-ups to large corporations.
LEAVE YOUR FOOTPRINT
As a Key Account Manager (m/f/d), you will strategically and commercially develop selected existing key accounts. You will accompany them from the long-term client relationship through identifying new potential to closing deals.
Together with our Consulting and Technology teams, you translate client needs into suitable opportunities and solutions. This way we make better use of existing potential and position Leafworks with our clients as a strategic partner and Trusted Advisor.
YOUR TALENT
Must haves:
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Several years of experience in B2B key account management / strategic account management
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Hands-on sales experience, including commercial negotiation and closing
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Proven experience in actively developing existing clients and in cross-selling/upselling
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Experience with complex or consultative B2B solutions or services
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Ability to recognize client needs and revenue potential and develop concrete opportunities from them
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Experience in stakeholder management at different decision-making levels
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Experience in structured account, pipeline and CRM management
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Fluent German and English
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Entrepreneurial thinking, personal accountability and a consultative sales approach
Nice to have:
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Software / SaaS background
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Consulting / advisory background
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Customer Experience / Customer Service
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IT / technology environment
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Experience with long-term advisory or managed service models
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Experience with enterprise clients
HAVE AN IMPACT
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End-to-end responsibility and active development of selected key accounts
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Understand client requirements, challenges and future needs and derive account plans from them
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Identify revenue potential and develop cross-selling and upselling opportunities
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Build and develop relevant stakeholders and decision-makers up to IT and C-level
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Develop opportunities and suitable solution approaches together with Consulting and Technology
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Commercial responsibility from the opportunity through offer and negotiation to closing
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Conduct strategic client meetings and position Leafworks early on relevant topics
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Keep long-term client value and profitability of the accounts in view
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Own account pipeline, forecasting and CRM/HubSpot maintenance
Mission of the role (18-24 months):
Expand selected existing clients into long-term, profitable strategic partnerships and establish a structured key account management function.
WHY LEAFWORKS
We are an international, diverse team with a similar mindset. We look at the human side first and the skills second, in that order. No matter what training you have, how old you are, where you live, where you come from or what your CV looks like: Come as you are and be yourself!
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Micromanagement isn't your style? It isn't ours either: you can organize your working hours yourself and we work 100% remote. Feel like co-working with LWees near you now and then? Always welcome.
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Results count: you decide how you work.
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Trust-based: trust is everything. Full stop.
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Remote is where the magic happens: you get the equipment you need to work.
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Get to the next level: further education, training or courses? Talk to us directly, that is part of the package.
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Stay connected: through regular exchange and feedback talks we live transparency and openness.
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Prepare for challenges: you won't find boring projects with us. Be ready to step out of your comfort zone.
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Here to stay: we build on long-term collaboration. We don't have fixed-term employment contracts.
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Dress code: No thanks.
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The WE matter: through numerous co-working sessions and team events in Germany and abroad, we strengthen our cohesion and our very special LW culture.
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Start right away: an onboarding that helps you settle in. Your onboarding buddy supports you from day one.