Department
INDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)
Department Information
Indiana University (IU) Online is dedicated to maintaining the academic integrity of an IU degree while expanding online education offerings to students locally, nationally, and internationally. As a university-wide office, IU Online provides strategic leadership in delivering online education, leveraging IU's scale, resources, and reputation. In alignment with the IU 2030 Strategic Plan, IU Online advances student access and success through innovative online programs and services developed in collaboration with IU campuses.
IU Online, under the Office of the Vice President for Student Success (VPSS), partners with IU's academic units, as well as UITS' Teaching and Learning Technologies (TLT) for instructional design and learning technology and with University Communications and Marketing (UCM) for marketing, to develop, launch, and maintain online programs. As of Fall 2026, IU Online offers nearly 200 academic programs, 50 of which are collaborative academic programs across IU's 9 campuses with an enrollment of 11,063 students. The office manages admissions, recruitment, student services, administration, advising, reporting, program and assessment support, and compliance for online programs.
Job Summary
The Graduate Admissions Counselor reports to the Associate Director for Online Graduate Support. This role is responsible for admissions application reviews, systems data inputs and maintenance, and admissions recommendations and decisions for IU Online graduate prospective students.
Department-Specific Responsibilities
- Communicates with prospective students, applicants, and newly admitted students with exceptional customer service. Develops, implements, and administers plans, outreach, programs, and events for general and targeted student recruitment in support of IU Online goals. Provides guidance and mentorship to other admissions and recruitment colleagues.
- Processes IU Online applications through IU's 7 campuses. Orders and processes transcript requests through the Transcript Request Service. Interprets academic policies and exercises authority and independent judgment. Assures completeness and accuracy of data. Maintains confidential student records throughout multiple platforms.
- Develops and maintains operative knowledge of admissions and recruitment practices, processes, and systems for online programs. Identifies and develops partnerships for outreach to prospective students and influencers. Provides information to students and refers them to appropriate academic units or other constituencies as needed. Creates, updates, and maintains internal admissions files.
- Conducts daily reporting for various admissions initiatives. Generates admissions decisions. Pulls reports for targeted outreach efforts. Evaluates data and makes appropriate recommendations to impact online enrollment and growth goals. Collaborates with IU Online's Marketing and Communications team to identify effective marketing strategies.
- May serve as a delegate to the Associate Director for Online Graduate Support and represents IU Online. Develops collaborative working relationships with recruitment counterparts on all IU campuses, in Admissions, Financial Aid, academic programs, and other online student services providers to assess and evaluate modes and methods to meet enrollment targets.
General Responsibilities
- Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
- Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
- Integrates a varied and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
- Identifies and develops partnerships for outreach to prospective students and influencers.
- Interprets academic policies and exercises authority and independent judgment.
- Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
- Serves in a collaborative role with internal and external stakeholders to increase enrollment in focused areas. Participates in the assessment and evaluation of various models.
- May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- Bachelor's degree.
WORK EXPERIENCE
Required
- 2 years in admissions, higher education, marketing, or related field.
Preferred
- Professional experience in social, applied, and/or health-related disciplines.
SKILLS
Required
- Proficient written and verbal communication skills.
- Maintains a high degree of professionalism.
- Demonstrates time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Seeks to acquire knowledge in area of specialty.
- Highly thorough and dependable.
- Demonstrates a high level of accuracy, even under pressure.
- Possesses excellent presentation skills.
- Demonstrates excellent judgment, tact, and diplomacy.
- Highly developed customer relations skills.
- Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
This position requires proximity to south-central and central Indiana is desirable to attend in-person meetings and work events.
Work Location
Bloomington, Indiana
This position is eligible for remote work or to work a hybrid schedule (mix between in-person work and remote), subject to change in the future based on university policy and business needs.
Advertised Salary
$50,000 - $54,169 per year
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Admissions & Recruitment
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
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Contact Us
Telephone: 812-856-1234