First Class Specialist

This is how you help our First Class clients

Within First Class, you and your colleagues provide an exclusive support experience. You get your own client portfolio and build strong relationships with administrator teams. You know what is going on, get to know their organisation better and better, and make sure clients can easily find their way within AFAS.

Among other things, you will be working on:

• Proactively advising clients on successfully using AFAS Profit.
• Holding regular agreements with clients about tickets, product development requests, releases, projects and important developments.
• Connecting clients with the right colleagues within AFAS, for example support, consultancy or product development.
• Advising on configuration questions, including those outside your own specialism.
• Visiting clients on site so you get to know their processes and practice better.
• Thinking along about events such as Succestival, AFAS Open and other client meetings.
• Handling incidents properly during emergency duty, together with colleagues where needed.

You mainly work by appointment. This gives you room to prepare conversations well, look ahead, and help clients not only with today's question but also with what they will need tomorrow.

The week of a First Class Specialist

This is how you grow in your role

You do not start from zero. You bring at least one year of experience with AFAS software, for example as a key user, administrator, consultant or support employee. You use that foundation to grow quickly in client advice, relationship management and in-depth expertise.

From the start you get your own client portfolio, but you are not on your own. You learn from experienced First Class colleagues, ask questions, look along and discover step by step how best to guide clients.

You grow into a specialist in the industry you become responsible for. You learn which processes, challenges and questions often arise there. As a result, you can advise clients more and more precisely, and you also help colleagues within Support expand their knowledge of your industry.

And because First Class keeps developing, you also help build the team itself. What could be smarter? What could be better? How can we make our service even stronger? Your ideas are welcome.

What makes First Class so special?

First Class is about responsibility, trust, decisiveness and enjoyment. We want to make a difference for clients who work intensively with our software. Not by shouting louder, but by listening better, advising sharper and looking beyond a single ticket.

You immerse clients in the warm First Class bath: attention, service and advice. Everything needed to move forward together.

You join a close-knit team in which collaboration is important. You learn a lot from each other, challenge each other and get room to bring your own way of working. You have a lot of freedom to organise your own agenda and plan appointments smartly. With that freedom comes responsibility, and that suits you.