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Debt Collection Manager (m/f/d)

Auto-translated from German · original: Forderungsmanager (m/w/d)

5 day weekFlexible HoursRemote · South Africa

The 4-day week in South Africa

About the role

Be a rocket – the future starts with you!

Your Territory

You bring clarity to outstanding receivables – with legal understanding, a structured way of working and the right sense for people.

For our newly founded subsidiary, we are looking for people who will help build up debt collection from the very beginning. The company will provide debt collection services for our parent company, ZA Zahnärztliche Abrechnungsgesellschaft Düsseldorf AG.

Your work begins with the handover of outstanding receivables to the collection company. You prepare demand letters, manage the court dunning procedure and initiate necessary enforcement measures. In doing so, you keep track of deadlines, payment receipts and agreements and ensure traceable processing. The preceding commercial dunning process remains with our parent company.

Your Drive

You know how to handle outstanding receivables and combine legal understanding with binding, respectful communication. Even when conversations become challenging, you remain objective, explain things clearly and look for sustainable solutions.

You work carefully, set priorities and take responsibility for your cases. At the same time, you want to get involved in building a new company: you contribute ideas, question processes and shape, together with us, processes that work in everyday practice.

Our Launchpad

For over 30 years, ZA has stood for stability, reliability and responsibility in the healthcare sector. With our new subsidiary, we are building our own collection company within the ZA Group. This creates an area where professional diligence, clear processes and a professional approach to all parties come together.

You will be involved from the start and bring your experience where structures are being created and the foundations for daily collaboration are being laid.

Your Path

A new company, varied tasks and the opportunity to actively shape your area of work.

You take responsibility for your cases and help develop and refine standards, templates and work processes. We are looking for people with a pioneering spirit who work independently, share knowledge and want to build something together.

Start with us – from 01.01.2027 in debt collection management (m/f/d) at our new subsidiary.

Your Mission

  • You independently process the outstanding and adjudicated receivables transferred from our parent company in our debt management and collection software. In doing so, you observe the legal and internal requirements
  • You prepare demand and payment reminder letters for the assigned collection cases and handle case-related out-of-court correspondence
  • You manage the court dunning procedure, apply for dunning and enforcement orders, and monitor the relevant deadlines
  • You initiate suitable enforcement measures and oversee their execution
  • You arrange for the taking of asset disclosure affidavits and evaluate the results for further receivables handling
  • You handle telephone and written inquiries from debtors and creditors and liaise with debtor representatives, lawyers, courts and enforcement authorities
  • You negotiate and document payment arrangements within your authority and monitor their compliance
  • You monitor payment receipts, clarify their allocation with financial accounting and keep the status of your collection cases up to date
  • You identify legal clarification needs and coordinate next steps with the responsible contacts
  • You help shape the build-up of our new company and develop templates, standards and digital workflows together with us

Your Foundation

  • You have completed training as a legal assistant (m/f/d) or a comparable qualification
  • You bring practical experience in receivables management or debt collection
  • You are familiar with the court dunning procedure and enforcement; basic knowledge of insolvency law is an advantage
  • You communicate confidently and clearly by phone and in writing, and remain binding and professional even in difficult conversations
  • You work independently, in a structured and careful manner, and keep track of deadlines and several parallel cases
  • You are comfortable using digital applications and enjoy getting familiar with new systems
  • You handle sensitive information responsibly and discreetly
  • You have a pioneering spirit, enjoy getting stuck in, and like helping to build and develop processes

Our Extras

With us, you can expect not only an exciting job but also numerous benefits that make everyday work easier and life more enjoyable:

  • Appreciation and team spirit: A cooperative and appreciative working relationship in our family-like, medium-sized company is a matter of course for us
  • Flexibility and free time: Enjoy 6 weeks of vacation, flexible working hours and the option to work remotely
  • Enjoyment included: Look forward to our mini canteen and a weekly allowance of €10 for your meals
  • Attractive discounts: Access exclusive offers in our Corporate Benefits discount portal

And that is still not all – look forward to many more small and large advantages that make working with us special!

About us

We call our corporate culture ZAitgeist. It connects us and drives us forward. Three symbols stand for it:

Star – Every individual counts

Your commitment, your ideas and your personality make ZA special.

Heart – Together we are stronger

We act with heart and mind, openly, respectfully and in genuine togetherness. Support is a matter of course for us.

Rocket – Setting off into the future

We set new standards, drive innovation forward and move our customers – and ourselves – forward.

Our five core values are built on this as well: trust, clarity, customer focus, responsibility and integrity. Together we are creating the ZA of tomorrow – with star, heart and rocket.

That this ZAitgeist is more than empty words is also shown by the feedback from our employees: for the fifth time in a row, we have been awarded as a kununu Top Company. We also received the Top Rated seal for salary satisfaction (2025 and 2026) as well as the Top Rated seal for family friendliness (2026).

We are looking for you. Be a designer, not a spectator: Be a rocket!

About ZA

Dentist-owned billing and factoring group in Düsseldorf (ZA eG and ZA AG); benefits page lists a flexible flexitime model plus mobile working.

See the full profile