About Supabase
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
About the Role
We’re looking for an experienced, fluent Japanese speaking Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.
What You’ll Be Responsible for
In this role, you’ll:
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Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
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Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.
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Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
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Ask smart, targeted questions that turn incomplete reports into actionable cases.
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Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations.
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Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
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Mentor junior team members and help raise the overall bar for support quality.
You Might Be a Good Fit If You
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You have 6+ years in technical support, backend engineering, SRE, or similar.
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You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
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You’re strong in high-performance SQL and query optimization.
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You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns.
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You can debug edge functions and understand distributed system behavior when failures get tricky.
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You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
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You have hands-on experience with cloud hosting providers like AWS.
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You’re comfortable in terminal and Linux environments.
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You thrive in high-volume situations and can form/test assumptions quickly.
Additional Requirements
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Must be a fluent bilingual Japanese/English Speaker
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Must have experience support complex technical products in Japanese with native speakers
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Ideally located in Japan, but location is flexible as long as you can work during Japan business hours.
Database Support Engineer
About Supabase
Supabase is a Postgres development platform created by developers for developers. It provides a complete backend solution including database, authentication, storage, Edge Functions, real-time features, and vector search. All services are tightly integrated and designed to support growth.
About the Role
We are looking for an experienced Database Support Engineer who speaks Japanese fluently to join our Support Team. You will help developers resolve complex problems, build more reliably, and get the most out of the Supabase platform. You will work closely with customers and our global engineering team, contributing to improvements in product quality and developer experience based on real-world usage.
This position is ideal for someone who performs well in an asynchronous, fast-paced environment and finds meaning in building developer tools used by millions of people.
Main Responsibilities
In this role, you will:
-
Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
-
Provide consultative and proactive advice to optimize workloads, avoid common pitfalls, and offer tailored support to our most advanced users.
-
Reproduce bugs, identify root causes, propose workarounds, and escalate to engineering with clear reproduction steps.
-
Ask precise, targeted questions that turn incomplete reports into actionable cases.
-
Communicate clearly and considerately with customer users at all levels, especially in high-impact or time-sensitive situations.
-
Identify patterns across tickets and suggest improvements to documentation, tooling, and the product itself.
-
Mentor junior team members and contribute to raising the overall quality of support.
You may be a good fit if you:
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Have 6+ years of experience in technical support, backend engineering, SRE, or a similar field.
-
Have deep knowledge of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
-
Have strong skills in high-performance SQL and query optimization.
-
Are comfortable troubleshooting complex setups, including multi-tenant schema patterns.
-
Can debug Edge Functions and understand distributed system behavior when failures become complicated.
-
Have handled data migration issues (pg_dump/restore, schema drift, failed migrations) and understand how to recover safely.
-
Have hands-on experience with cloud hosting providers such as AWS.
-
Are comfortable working in terminal and Linux environments.
-
Perform well in high-volume situations and can quickly form and test hypotheses.
Additional Requirements
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Fluent bilingual in Japanese and English.
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Experience supporting complex technical products for Japanese-speaking customers.
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Preferably based in Japan, but location is flexible as long as you can work during Japanese business hours.
What We Offer
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Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
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ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
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Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
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Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
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Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
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Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
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Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
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~400 team members
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60+ countries
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20+ languages spoken
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Over $1B raised (including our $500M Series F)
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540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.