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Nmbrs

Customer Care Specialist

4 × 10hr days€3,400 – €4,100/moOnsite · Eersel, Netherlands

The 4-day week in Netherlands

As a Customer Care Specialist at Nmbrs Invoicing (formerly WeFact), you help entrepreneurs and accountants move forward every day with smart solutions. You combine intensive customer contact with thinking along, improving, and collaborating with colleagues. With your knowledge of our users, you make sure they can make optimal use of Nmbrs Invoicing. Together with the Customer Care team, you work towards satisfied users and an ever-better product. In doing so, you look beyond today's question and actively think along about how our service and software can be improved.

Time to grow. Time to thrive.

We are Nmbrs. We make smart business software that removes unnecessary complexity for small and medium-sized business owners and the professionals who support them. Nmbrs brings together four established product organizations—Payroll, Accounting, Invoicing and Reporting—with teams in the Netherlands, Sweden and Portugal.

We are one brand with a shared ambition, while continuing to work from the expertise and strength of our own organizations. We pool our strengths where that makes sense and keep teams, expertise and decision-making close together.

For this role, you will work at Nmbrs Invoicing in Eersel. You work closely with your direct colleagues at this location and are at the same time part of the wider Nmbrs organization.

Your role

As a Customer Care Specialist, you are the first point of contact for our users. You help entrepreneurs and accountants with a variety of questions about Nmbrs Invoicing and actively think along about how they can make the best use of the package. You do this by phone, email and screen sharing.

You not only help solve questions, but also guide new users in setting up Nmbrs Invoicing. In addition, you work with your colleagues on an efficient way of working and share wishes, feedback and any problems with our technical colleagues and the development team.

Specifically, you will:

  • Help entrepreneurs and accountants with a variety of questions about Nmbrs Invoicing by phone, email and screen sharing.

  • Guide new users in setting up Nmbrs Invoicing and help them get off to a flying start.

  • Actively think along about how users can make the best use of Nmbrs Invoicing and quickly arrive at a suitable solution.

  • Write and improve help articles, videos and tours of the package, so that users can more easily find information themselves and our AI chatbot can better answer questions.

  • Collect wishes and feedback from users, make improvement proposals and share them with the development team.

Your impact

With your work, you ensure that entrepreneurs and accountants can continue with Nmbrs Invoicing quickly and well. You put yourself in the user's situation, think along about the best solution and make sure our support remains a service that customers are happy with.

For example, when you identify a problem in the product, you involve your technical colleagues so they can get to work on it. Once the problem is resolved, you can help the user further quickly. At the same time, you use questions from customer contact to improve our help articles and other support, so that future users can find an answer themselves even more easily.

In addition, you help continuously improve Nmbrs Invoicing by sharing wishes, feedback and insights from users with the development team. This way, the daily contact you have with customers also directly influences the development of our product and our services.

Your profile

You have experience in customer support or customer contact and get energy from helping (future) customers. You can easily put yourself in a user's situation, communicate clearly and think proactively about solutions.

  • You have experience in customer support or customer contact.

  • You have strong verbal and written communication skills.

  • You can easily put yourself in the shoes of users and like to think along about suitable solutions.

  • You have a proactive attitude and enjoy working in a fast-changing environment.

  • You have a university of applied sciences (HBO) level of work and thinking and are available for 32–40 hours per week.

You don't need to tick every single box. Do you recognize yourself in the role and think you can make an impact? Then we would love to hear from you.

What we offer

  • Salary: €3.400–€4.100 gross per month based on a full-time working week, depending on your knowledge and experience.

  • Time off: 28 holiday days per year with a full-time employment contract.

  • Pension: A pension scheme with a 10% employer contribution.

  • Wellbeing: A vitality scheme of €25 net per month and extra benefits via a.s.r. Vitality.

  • Development: Plenty of room for personal development. As part of Visma, you also get access to development opportunities such as specific training, events and professional networks.

  • Other: An inspiring workplace in Eersel, a close and friendly team with a strong sense of 'us', shared lunches, Friday afternoon drinks and a monthly SnackVrijdag. We also organize team outings and target trips abroad.

Apply now