Clinical Coordinator I (RN)

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 40
• Standard Work Schedule: Core business hours Monday-Friday, schedules vary
• Building: 1111 Westchester Avenue, White Plans NY
• Salary Range: $95,000.00- $105,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting directly to the Nurse Manager and under the direction of a physician or senior nursing staff, the Clinical Coordinator I (Registered Nurse I) assists physicians with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care, and clinical protocols as needed.

The Clinical Coordinator I (Registered Nurse I) duties will include, but are not limited to, medication/immunization administration, point-of-care testing (POCT, clinical information abstraction, and patient education that can be in person, via our patient portal, or by phone. The Clinical Coordinator I (Registered Nurse I) will work closely with multiple providers and other clinical and administrative staff to deliver an excellent patient experience that contributes to positive health outcomes for patients and a work culture that represents our values.

Responsibilities

Administrative/Operations

• Assesses and collects data related to patient health status and inputs this medical information into the EMR as instructed by the physician. Maintains accurate and timely documentation in the electronic medical record.
• Works with the care team to develop the plan and care across the continuum (e.g., inpatient, outpatient, home, skilled nursing facility, schools), which includes assisting with medication management (e.g., medication renewals) inclusive of medical prior authorizations as needed. Administers immunizations and medications.
• Under supervision, executes nursing interventions by collaborating with the care team and following standards of care established by the unit/department.
• Supports ongoing clinical functions of the service to provide compassionate patient-centered care.
• Handles telephone, My Chart, and in-person triage (for symptom management) as well as patient education, under supervision and as appropriate.
• Assist with the management of urgent and emergent patient situations in conjunction with care team leadership.
• Coordinates multidisciplinary health care services and arranges diagnostic tests (i.e., lab, X-ray) as ordered by physicians and performs diagnostic testing, therapeutic, and interventional procedures as needed under physician supervision.
• Ensures infection control compliance within the practice.
• Performs ambulatory nursing functions including medication reconciliation, patient intake activities, point-of-care testing, documentation support, and order management in accordance with approved protocols.
• May float to other clinics as needed for operational needs.
• Perform other duties as assigned and appropriate to scope, education, and/or training.

Specialty Specific Duties

• Under guidance of the nurse manager, supports specialty clinical workflows, including preparation for visits and procedures, patient instructions, and coordination of ordered testing and follow-up.
• Under direction, monitor use and ordering of equipment, surgical instruments, and supplies, as required.
• Weekly maintenance of equipment and medications/supplies for emergency carts, as required.
• Follow the escalation protocol to escalate any risk management incidents, medication errors, and other patient safety issues.
• Assist physicians with patient treatments and procedures and department-specific therapies.
• Support efforts to promote positive patient experiences and satisfaction.

People

• Participate in recruitment of clinical staff, as required.
• May assist with precepting clinical staff (medical assistants, licensed practical nurses, and RNs and perform competency testing for new and established clinical staff, as required.

Compliance/Other

• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
• Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainings
• Ensure that University and Department policies and procedures are followed.
• Successfully complete all required university, hospital, and department trainings.
• Perform other related duties and responsibilities as assigned/requested.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• Bachelor of Science degree in Nursing or equivalent education, training, and experience.
• A minimum of 2 years of related experience. Clinical rotation experience associated with BSN degree programs will be applied toward related experience requirements.
• An equivalent combination of education and experience may be considered.
• Current and unrestricted New York State RN license.
• Basic Life Support certified.
• Ability to work indoors in an environmentally controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.
• Ability to perform sedentary work that primarily involves sitting or standing for long periods of time.
• Travel between clinical sites may be required depending on need.
• Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbent is expected to perform and/or/assist in emergency care and/or first aid as needed.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact, respect, and sensitivity.
• Must have excellent communication skills and the ability to communicate effectively with a diverse audience of peers, management, and other stakeholders. Must have highly developed interpersonal skills and the ability to de-escalate stressful situations.
• Must be an engaged and positive team member demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations, including helping peers adapt to new situations.
• Strong proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, Email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Physician practice experience preferred.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 2 - Basic

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 3 - Intermediate

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 2 - Basic

Leadership Competencies

Minimum Proficiency Level

Performance Management

Level 1 - Introductory

Innovation & Organizational Development

Level 1 - Introductory

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Bachelor of Science degree in Nursing or equivalent of education, training, and experience.

An equivalent combination of education and experience may be considered.

Current and unrestricted New York State RN license.

Basic Life Support certified

Ability to work indoors in an environmentally-controlled environment with a degree of dust, noise, odors, etc., without undue discomfort

Ability to perform sedentary work that primarily involves sitting or standing for long periods of time

Travel between clinical sites may be required depending on need

Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbent in expected to perform and/or/assist in emergency care and/or first aid as needed

Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact, respect, and sensitivity.

Must have excellent communication skills and the ability to communicate effectively with a diverse audience of peers, management and other stakeholders. Must have highly developed interpersonal skills and ability to deescalate stressful situations.

Must be an engaged and positive team member demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations including helping peers adapt to new situations.

Strong proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, Email systems, etc.

Must be a motivated individual with a positive mindset and exceptional work ethic.

Must successfully complete systems training requirements