Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in many markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unlock the power of data. We have an amazing team of 25,200 employees across 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and driven by purpose, is recognized by various awards — including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action.
Job Description
The Client Insights area is evolving to take on an increasingly strategic role in the business, connecting Voice of the Customer, journey, operations and data to turn scattered signals into robust diagnostics, recommendations and concrete improvements for the experience.
The position will play a central role in this evolution, working on building more sophisticated analytical views of the customer experience, connecting different databases and tools, and strengthening the area's ability to generate insights with depth, consistency and applicability for the business.
This person will be relevant both in generating analyses and recommendations and in the technical support of the data connections that make these views possible.
Main responsibilities
- Analyze and correlate customer, service, operations and journey data to identify patterns, structural causes and improvement opportunities, building in-depth diagnostics.
- Lead root cause studies, investigative analyses and track customer journeys, connecting frictions, indicators and analytical evidence to drive more assertive recommendations
- Structure and evolve dashboards, panels and analytical views in Power BI, ensuring practical usefulness for monitoring and decision-making.
- Work on connecting various databases, internal and from suppliers, supporting the construction of more integrated and useful data flows for the area.
- Provide technical support to discussions about integrations between databases, tools and data sources related to customer experience and service.
- Work in partnership with internal teams and suppliers to enable more complete, consistent and actionable insights about customers and operations
- Contribute to the methodological evolution of Client Insights, journey analysis and the use of technology applied to customer experience.
- Explore opportunities for automation, use of artificial intelligence and tool integration to expand the scale, analytical depth and response speed of the area.
What we expect from this person
- Strong experience with data analysis and the ability to connect different sources to generate consistent and relevant insights.
- Mastery of Power BI and good familiarity with data structures, extractions, database organization and analytical logic.
- Experience connecting databases and technical understanding to support integrations between systems, tools and suppliers.
- Ability to go deeper in analyses beyond the symptom, investigating relationships, hypotheses and causes in a structured way.
- Background in Client Insights, customer experience, Voice of the Customer, journey or analytical intelligence applied to the business.
- Ability to articulate both analytical and practical perspectives, turning data into recommendations with value for customers and for the company.
- Good communication to move between technical stakeholders and business areas, translating complexity into clarity.
- Autonomy, critical thinking and maturity to work in a context of building and evolving the area.
Prerequisites
- Completed higher education in related areas.
- Prior experience with data analysis in business, operations, customer experience, analytical intelligence or related contexts.
- Mastery of Power BI for building and evolving dashboards, analyses and management views.
- Experience with multiple databases, performing cross-referencing, correlations and consolidation of information from different sources.
- Familiarity with highly complex environments, with large data volumes, multiple indicators and different stakeholders.
- Knowledge of data logic, relationships between databases, table structure and critical reading of information consistency.
- Technical knowledge to support or discuss integrations between systems, tools, suppliers and databases.
- Knowledge of automation, artificial intelligence or technological applications aimed at expanding analytical capacity.
- Ability to work autonomously, with good communication to translate robust analyses into clear recommendations for technical and business areas.
Differentiators
- Experience building analytical solutions in partnership with technology teams, data engineering or suppliers.
- Experience with data related to Customer Care, Voice of the Customer, Client Insights, customer journey or quality.
- Experience in transforming environments, with the need to structure processes, organize sources and evolve analytical maturity.
- Experience building executive narratives from complex analyses, connecting data, customer impact and business implications.
- Knowledge of journey design, friction analysis and connecting customer perception with operational indicators.
Qualifications
- Completed higher education in related areas.
- Prior experience with data analysis in business, operations, customer experience, analytical intelligence or related contexts.
- Mastery of Power BI for building and evolving dashboards, analyses and management views.
- Experience with multiple databases, performing cross-referencing, correlations and consolidation of information from different sources.
- Familiarity with highly complex environments, with large data volumes, multiple indicators and different stakeholders.
- Knowledge of data logic, relationships between databases, table structure and critical reading of information consistency.
- Technical knowledge to support or discuss integrations between systems, tools, suppliers and databases.
- Knowledge of automation, artificial intelligence or technological applications aimed at expanding analytical capacity.
- Ability to work autonomously, with good communication to translate robust analyses into clear recommendations for technical and business areas.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we are more than 4 thousand people working across various teams and specialties. Here, each skill and diversity complements the others, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their commitments and personal interests, valuing well-being.
We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
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