About Tails.com
What is Tails.com?
Tails.com is a pet food subscription company. Its careers page says "We believe there should be no average dog food because no dog is average. So we deliver 100% tailored nutrition to each and every dog we serve", starting from "a few simple questions about your dog's age, breed, activity level and flavour preferences", and its timeline lists a first factory at Heathrow in 2014, cat food as Republic of Cats in 2021 and a launch in Sainsbury's and Ocado in 2022. The careers page says it is "backed by Purina" and, for 2023, that "Nestlé acquires the remainder of Tails.com shares. We keep doing things our way." It became B Corp certified in 2024. Its three open roles on 2026-10-16 were a Head of Product & Product Design, a Senior Creative Designer and a Technical Delivery Manager, the last two on 12-month fixed-term contracts.
Where will I work?
All three postings are listed "Hybrid" at Spencer House, Richmond (TW9 1BN). The perks list says "We've embraced the benefits of hybrid working, empowering our Pack members to work in a way that optimises wellbeing and productivity", and the mental health first aider note covers staff who "work in one of our offices or remotely". Dogs are welcome: "We allow our team to bring their canine companions to work with them." Staff can also "apply to work from anywhere for up to two weeks every six months (pro-rated for those on part-time hours)", and the postings list "8 additional remote working days" alongside the annual leave.
What is the Tails.com team like?
Staff are "Pack members", and the values are Pack Instinct ("there's no room for egos"; "Challenge with kindness"), Bold Curiosity ("Commit bravely - use failure as feedback") and Purposeful Results ("Own it - be accountable to drive change"). The page says a Monday Midday Meeting has run since 2014 and that the company has an in-house learning and development team. Its recruitment process, set out in the postings, is a CV review, a call with the talent acquisition team, a video call with the hiring manager, a task presented back to a panel and a final interview with leadership. The roles are senior and specialist: the Head of Product post asks for someone "energised by building structure rather than expecting it to already exist" and for hands-on people leadership.
Work-Life Balance
The careers page says "To boost mental and physical wellbeing we work a 9 day fortnight. Essentially this means out of every 10 days we work 9 - we take every other Friday as a non-working day (unless there's a bank holiday)." Each posting repeats it: "A 9 day fortnight - our office is closed every other Friday!" Neither the page nor the postings state weekly hours or pay for the shorter fortnight. Holiday is "25 days holiday in your first 2 years, increasing to a maximum of 27 days, plus bank holidays", and each year the team is given a day to volunteer with an organisation it loves. New parents get a top-up of statutory entitlement "to make sure you receive six months of leave at 70% average pay".
Perks and Benefits
- A 9-day fortnight: the office is closed every other Friday
- 25 days of holiday rising to 27, plus bank holidays and 8 additional remote working days
- Work from anywhere for up to two weeks every six months
- Six months of parental leave at 70% of average pay, topping up the statutory entitlement
- Private health insurance through AXA, with the option to add family members
- Mental Health First Aiders for staff in the offices and working remotely
- A day each year to volunteer with an organisation you love, and an in-house learning and development team
- A 50% discount on Tails.com for your dog, and dogs welcome in the office