About Ninth Brain
What is Ninth Brain?
Ninth Brain builds the quality, credentialing and education software that EMS agencies and first responders run on — credential tracking, a continuing-education LMS, quality improvement and scheduling in one suite. Founded in 2001 and based in Frankenmuth, Michigan (yes, the Bavarian-village one), it has spent two decades serving emergency-services agencies with the kind of low-drama reliability its customers' work demands.
Where will I work?
Frankenmuth or remote-flexible — current openings (customer success, QA) post with a Monday-to-Friday schedule "except when traveling for conferences".
What is the Ninth Brain team like?
Under 30 people who know their EMS customers by name — a profitable, quiet vertical-SaaS shop in its third decade, the opposite of churn-and-burn.
Work-Life Balance
Both current postings state the same benefit line, verbatim: "A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO" — a summer Friday program plus your birthday off, at a company whose entire product is helping first responders stay compliant without chaos. The postings describe a standard Monday-to-Friday rhythm outside conference travel, so the summer Friday program reads as a genuine seasonal reduction rather than a rostering trick — the distinction we always check before listing.
Perks and Benefits
- Summer Friday program
- Paid holidays including your birthday
- PTO + monthly phone/internet stipend
- 20+ year vertical-SaaS stability
- Small-team breadth in a mission-adjacent niche
How we verified this listing
We fetched both live job postings ourselves on the day of listing and found the identical benefits sentence in each — two roles across two functions, which meets our multi-source bar for a company this size. Ninth Brain publishes no benefits page (recorded honestly in our sparse-benefits ledger rather than padded), and its board is tiny — treat this as a profile to follow. Review-site ratings were unreachable at add time, disclosed as with the entire cohort.