About Front
What is Front?
Front is an AI-powered customer operations platform headquartered in San Francisco. Founded in 2014, the company centralises and streamlines customer communications for over 9,000 organisations across technology, financial services, logistics and beyond. Front combines the efficiency of a help desk with the familiarity of email, with built-in AI for chatbots, smart routing and workflow automation. Unifies customer interactions across email, SMS, WhatsApp and live chat in one shared inbox.
Where will I work?
Front is headquartered at 1 Montgomery St, San Francisco, with hubs and remote roles across North America, EMEA and LATAM. The team operates with hybrid flexibility, including dedicated remote-friendly engineering roles in Latin America.
What is the Front team like?
Approximately 540 employees building the modern customer operations platform. Front has raised more than $338M to date and serves B2B organisations from technology to financial services to logistics. Customer-facing teams — support, account management, sales — make up most of Front's user base, so the company emphasises empathy, speed and craft in its product and culture.
Work-Life Balance
Front made Flexible Fridays a permanent benefit in late 2021, branded internally as Focus Fridays. The day is reserved for deep work, learning and personal recharge — meetings are minimised company-wide, and many employees use the time to wrap their week early. Combined with flexible PTO, the policy gives Front employees a meaningfully different rhythm from a standard 5-day week.
Perks and Benefits
Flexible time off, Focus Fridays year-round, equity, competitive benefits, learning and development support, hybrid/remote-friendly working.