About Aurelian
What is Aurelian?
Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. The team's mission, in their own words: "build software that defines the next generation of emergency response technology."
The product is two complementary AI systems for Public Safety Answering Points (PSAPs): AVA is a conversational AI agent that "answers non-emergency calls — routes, triages, and resolves them without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies." CORA is an on-screen assistant that "delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts." When AVA detects an emergency mid-call, it hands off to a human call-taker and passes caller details, location, incident type, and key statements straight into CORA — "the call-taker never starts from scratch."
The problem Aurelian is solving is real: "the average emergency communications center is 30% understaffed nationwide."
Where will I work?
Aurelian is based in Seattle with a daily-shared-lunch culture and relocation assistance for new hires. Some roles (e.g. Strategic Sales Northeast) are field/regional. Founders Max Keenan (CEO) and James Liu (CTO) pivoted into public safety after seeing a salon-automation customer wait 45 minutes on a city's non-emergency line — handled by the same call-takers responsible for 911.
What is the Aurelian team like?
Aurelian publishes five values: Care deeply ("we care deeply about our customers, our teammates, and the impact of our work"), Deliver Results ("we own outcomes, not just tasks, and follow through on what we start"), Bias for Action ("we emphasize initiative in identifying problems and advancing solutions"), Speed over perfection ("we focus on progress, ship early, and iterate continuously"), and Respect Time ("we respect the weight of every call and build tools that honor the time of the people answering them"). Team voices on the about page are unanimous on the impact: "It's energizing to build technology that supports telecommunicators doing meaningful work, especially when you can directly see the positive impact on their day-to-day." (Noah Smith, Software Engineer)
Work-Life Balance
Aurelian offers Unlimited PTO ("time off, when you need it") plus daily in-office lunches and annual company-wide offsites. The Seattle office anchors in-person collaboration; relocation assistance is offered to new hires.
Perks and Benefits
- Unlimited PTO — time off when you need it
- Comprehensive medical, dental, vision & life insurance
- 401(k) plan
- Start-up equity
- Equipment stipend
- Free office lunch every workday (delivered)
- Relocation stipend for new hires moving to Seattle
- Annual company-wide team offsites