Volunteering Development Senior Officer (Learning and Development)

Volunteering Development Senior Officer (Learning and Development)

Position:Volunteering Development Senior Officer (Learning and Development)Location:Office based in London with flexibility to work remotelySalary:£33,705* per annum plus excellent benefitsClosing date:9am on Friday 27 November 2026

*you’ll start at our entry point salary of £33,705 per annum, increasing to £35,812 after 6 months service and satisfactory performance and to £37,918 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

You'll design, develop and evaluate engaging learning solutions that help over 3,000 volunteers and volunteer managers feel confident, capable and supported in their roles. You'll also oversee the day-to-day operation of our volunteer learning systems and processes, making sure learners can easily access training, stay up to date with requirements and receive timely support throughout their volunteering journey.

Using insight, feedback and data, you'll continuously improve our volunteer learning and development programme, developing new learning resources and training for emerging volunteer roles while enhancing existing content and processes. You'll also provide expert advice and support to colleagues, helping to embed excellent volunteer management practice and a culture of learning across the organisation.

What you'll be doing

• Designing, developing and evaluating learning solutions, resources and training programmes for volunteers and volunteer managers
• Reviewing and continuously improving the volunteer learning and development programme to ensure it remains relevant, accessible and effective
• Working collaboratively with volunteers and volunteer managers to co-produce new learning content and improve existing resources
• Developing training packages and learning pathways for new volunteer roles and opportunities
• Delivering engaging volunteer training, induction sessions and development opportunities through a range of formats
• Providing advice, guidance and support to staff, volunteers and volunteer managers on volunteer learning and development matters
• Collecting, analysing and using data, feedback and insight to inform improvements and measure impact
• Working with local teams across the organisation to support the delivery of volunteer learning and development activity
• Supporting the implementation of organisational volunteering priorities and changes in practice, particularly relating to learning and development
• Managing and maintaining volunteer learning and development tools, systems and resources

What we're looking for

• Experience of developing and delivering learning solutions, including e-learning, online events and blended learning approaches
• Experience of using learning management systems or virtual learning environments to support learning and development activity
• Experience of working with volunteers and a good understanding of volunteer management and development
• Ability to design inclusive learning experiences for people with different needs, experiences and barriers to participation
• Strong communication and relationship-building skills, with the ability to work effectively with a wide range of colleagues and volunteers
• Experience of using data, feedback and insight to evaluate impact and drive continuous improvement
• Strong organisational skills, with the ability to manage multiple priorities and deliver high-quality work independently
• A collaborative approach and a commitment to creating positive volunteer experiences

Download more information

Job description - Volunteering Development Senior Officer (Learning and Development)DOCX 32.32 KB

Equality diversity and inclusion form 2022DOC 51 KB

MS Society Candidate Pack.pdfPDF 2.49 MB

How to apply

To apply for this role, please submit:

1. an up to date CV
2. a supporting statement. This should show how you meet the essential criteria in the person specification of the job description

Please email completed applications to [email protected]

If you'd like to discuss the role in confidence first, please contact our HR team by email at: [email protected]

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

Disability Confident Employer

We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please email [email protected]

You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process

• The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate, diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• New family-friendly benefits, including paid leave in the event of miscarriage/stillbirth, to support fertility treatments and for antenatal appointments for both parents
• Cycle to work scheme
• Death in service scheme

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of:

• age
• disability
• trans and non-binary identities.
• marriage and civil partnership status
• pregnancy and maternity status
• race (by race we mean colour, nationality, ethnic and national origin)
• religion or belief (including no religion or belief)
• sex or gender identity and expression
• sexual orientation
• socio-economic status or class
• geographic background
• caring responsibilities. This includes caring for a disabled person, older person or child and parental leave.
• mental health status
• menopause and periods

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

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