How you grow into a fully-fledged service manager
As a service manager at AFAS, you help customers with concrete configuration solutions. You contribute ideas, set up processes intelligently, and ensure that customers use our software better and better. This requires in-depth knowledge of AFAS, a feel for customer queries, planning skills, and the drive to create solutions that really work.
That is why you start with the Service Management Traineeship. During this period, you will learn step-by-step how our software, customers, and processes work in practice. You will first build a broad foundation and then develop yourself in an increasingly targeted way towards service management.
As a trainee, you support customers with questions, contribute ideas about processes, and learn how to translate customer needs into configuration within the software. You work together with colleagues such as service managers, consultants, product specialists, and developers. This way, you get guidance where necessary and freedom where possible.
Phase 1
The first phase is the same for all our traineeships. You lay a broad foundation in customer contact, software knowledge, and problem-solving.
- You handle customer queries and learn how to set priorities.
- You get to know AFAS, our software, and our customers.
- You work in practice and follow targeted training, both for the software and for soft skills.
- You learn how to manage expectations and clearly explain to customers what is and is not possible.
- You develop a feel for business processes and learn how customers use AFAS in their daily work.
Phase 2
From phase 2 onwards, your development focuses increasingly on service management. You delve deeper into configuration and learn how to turn customer queries into concrete solutions.
- You delve into customer requests and learn to determine which solution fits best.
- You help build configuration solutions for customers.
- You learn to develop standard optimizations that are applicable to multiple customers.
- You get more and more responsibility for planning, progress, and delivery.
- You practice explaining, presenting, and handing over your solution to customers and colleagues.
- You delve into HRM/Payroll processes and learn to translate these into smart configuration in Profit.
How you help our customers move forward
After the traineeship, you will work as a service manager on customer requests, optimizations, and smart configuration solutions. You help customers get more out of AFAS, not just by giving answers, but by creating solutions that really help them move forward.
You configure processes, develop standard optimizations, and contribute ideas on how our services can be even better. You also share your knowledge with customers and colleagues, for example during events, courses, or training sessions. And yes, you continue to learn, grow, and make an impact.
The focus of this traineeship is on service management, but with the knowledge and experience you gain here, you can also potentially grow towards becoming a consultant, First Class specialist, or product specialist.
And when I have completed that traineeship?
Then you are a fully-fledged service manager. You help customers with smart configuration solutions, standard optimizations, and practical improvements with which they get the most out of our software.
You combine customer contact with content, planning, and creativity. You understand what a customer needs, build a good solution for it, and ensure that the solution is actually implemented. You are then in charge with all your gained knowledge, skills, and energy. You embody what we stand for. Indeed: you are then an inspirer yourself.