How you grow into a full-fledged service manager
As a service manager at AFAS, you help customers with concrete implementation solutions. You think along, set up processes smartly, and ensure that customers use our software increasingly better. This requires in-depth knowledge of AFAS, a feel for customer needs, planning skills, and the drive to create solutions that really work.
That's why you start with the Service Management Traineeship. During this period, you learn step by step how our software, customers, and processes work in practice. You first build a broad foundation and then develop increasingly focused toward service management.
As a trainee, you support customers with questions, think along about processes, and learn how to translate customer needs into software implementation. You work together with colleagues such as service managers, consultants, product specialists, and developers. This way you get guidance where needed and freedom where possible.
Phase 1
The first phase is the same for all our traineeships. You build a broad foundation in customer contact, software knowledge, and problem-solving.
- You take on customer questions and learn to set priorities.
- You get to know AFAS, our software, and our customers.
- You work in practice and follow targeted training, both for the software and for soft skills.
- You learn how to align expectations and guide customers clearly through what is and isn't possible.
- You develop a feel for business processes and learn how customers use AFAS in their daily work.
Phase 2
From phase 2 onward, your development increasingly focuses on service management. You dive deeper into implementation and learn how to translate customer requests into concrete solutions.
- You deepen your understanding of customer requests and learn to determine which solution fits best.
- You help build implementation solutions for customers.
- You learn to develop standard optimizations that can be applied to multiple customers.
- You take on increasing responsibility for planning, progress, and delivery.
- You practice explaining, presenting, and handing over your solution to customers and colleagues.
- You deepen your knowledge of HRM/Payroll processes and learn to translate these into smart implementation in Profit.
How you help our customers move forward
After the traineeship, you work as a service manager on customer requests, optimizations, and smart implementation solutions. You help customers get more out of AFAS, not just by providing answers, but by creating solutions that truly move them forward.
You set up processes, develop standard optimizations, and think along about how our service delivery can improve further. You also share your knowledge with customers and colleagues, for example during events, courses, or training sessions. And yes, you keep learning, growing, and making an impact.
This traineeship focuses on service management, but with the knowledge and experience you gain here, you could also potentially grow toward consultant, First Class specialist, or product specialist.
And when I've completed that traineeship?
Then you're a full-fledged service manager. You help customers with smart implementation solutions, standard optimizations, and practical improvements that allow them to get the maximum out of our software.
You combine customer contact with content, planning, and creativity. You understand what a customer needs, build a good solution for it, and ensure that solution really lands. You're then ready with all your acquired knowledge, skills, and energy. You represent what we stand for. Indeed: you're then an inspiration yourself.