This is how you grow into a fully fledged service manager
As a service manager at AFAS, you help customers with concrete set-up solutions. You think along, design processes smartly, and make sure customers use our software better and better. This requires substantive knowledge of AFAS, an eye for customer questions, planning skills, and the drive to create solutions that truly work.
That is why you start with the Service Management Traineeship. During this period, you learn step by step how our software, customers, and processes work in practice. You first build a broad foundation and then increasingly focus on service management.
As a trainee, you support customers with questions, think along about processes, and learn how to translate customer needs into set-up in the software. You work together with colleagues such as service managers, consultants, product specialists, and developers. This way, you receive guidance where needed and freedom where possible.
Phase 1
The first phase is the same for all our traineeships. You build a broad foundation in customer contact, software knowledge, and solution-oriented working.
- You pick up customer questions and learn to set priorities.
- You get to know AFAS, our software, and our customers.
- You work along in practice and follow targeted training, both for the software and for soft skills.
- You learn how to align expectations and clearly guide customers in what is and is not possible.
- You develop an understanding of business processes and learn how customers use AFAS in their daily work.
Phase 2
From phase 2 onward, your development increasingly focuses on service management. You go deeper into set-up and learn how to turn customer questions into concrete solutions.
- You deepen your understanding of customer requests and learn to determine which solution fits best.
- You help build set-up solutions for customers.
- You learn to develop standard optimisations that can be applied to multiple customers.
- You take on increasing responsibility for planning, progress, and delivery.
- You practise explaining, presenting, and handing over your solution to customers and colleagues.
- You deepen your knowledge of HRM/Payroll processes and learn to translate these into smart set-up in Profit.
This is how you help our customers further
After the traineeship, you work as a service manager on customer requests, optimisations, and smart set-up solutions. You help customers get more out of AFAS, not just by answering questions, but by creating solutions they can truly move forward with.
You set up processes, develop standard optimisations, and think along about how our services can be even better. You also share your knowledge with customers and colleagues, for example at events, courses, or training sessions. And yes, you keep learning, growing, and making an impact.
The focus of this traineeship is on service management, but with the knowledge and experience you gain here, you may also be able to grow towards consultant, First Class specialist, or product specialist.
A week in the life of a Service Manager trainee
And once I have completed the traineeship?
Then you are a fully fledged service manager. You help customers with smart set-up solutions, standard optimisations, and practical improvements so they get the most out of our software.
You combine customer contact with substance, planning, and creativity. You understand what a customer needs, build a good solution for it, and make sure that solution actually lands. You are then in the lead with all your acquired knowledge, skills, and energy. You promote what we stand for. Indeed: you then become an inspirator yourself.
TL;DR; Learn to translate customer questions into concrete set-up solutions and optimisations that work directly in AFAS.