Your Tasks
- Single Point of Contact (SPOC): central contact person for customers and internally for the technical team
- Customer communication: telephone and written support for technician deployments
- You plan and dispatch on-site deployments, from single appointments to projects
- You track tickets in the ticket system TANSS until completion
- You handle RMA orders
- You monitor SLA deadlines and take corrective action when a deadline is at risk of being exceeded
- You work closely with sales and the technical departments
- You help develop our service operations within the team, including with the use of our own AI technology
Must Haves
- Basic understanding of IT topics and relationships
- Hands-on mentality and enjoyment of what you do
- Openness to AI-supported ways of working and modern IT tools
- Strong communication skills and a friendly, reliable manner with customers
- Excellent organizational skills and a good sense of prioritization
- Resilience and flexibility, including for short-notice schedule changes
- Willingness to work day shifts within our service hours of 7 a.m. to 6 p.m.
- Confident use of MS Office
- Teamwork skills and a structured, solution-oriented way of working
- Good German, spoken and written (C1)
- English skills that are practical for everyday work
Nice to Haves
Nice to haves
- Experience with ticket systems, ideally TANSS
- Additional foreign languages
- Enjoyment of helping shape and further develop our service operations
We Offer
- A responsible position with direct customer contact in a growing team
- Predictable day shifts with a shift plan agreed well in advance
- A collegial team with short decision-making paths and flat hierarchies
- Structured onboarding and opportunities for professional development
- Mobile working (home office) by arrangement
- Working with company-owned AI technology and modern IT in a professional environment
- A secure job in a future-oriented environment
About Us
indasys – Perfect Teamplay
Join the best IT team … because we have a vision: "We want to become one of the Top 10 IT system houses in Baden-Württemberg – together with you!"
As an IT system house, we have been supporting our customers for over 25 years with the best and most innovative solutions in the field of information technology. Through the perfect interplay of all areas and our specialization in various core fields, we can support nearly all IT-relevant business processes of our customers and offer holistic, high-quality support. We also think about the future for everyone: our new building on Motorstraße in Stuttgart-Weilimdorf is clad with a photovoltaic facade, so that we are climate neutral!
We offer our employees an appreciative community: loyalty, trust, customer-oriented action and a performance-promoting environment are part of our corporate culture – Perfect Teamplay, indeed! The indasys team currently consists of more than 140 dedicated employees, with a rising trend.
We offer excellent opportunities for advancement and development – because for us to be successful together, the professional and personal development of each individual is important to us.