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Team Leader Customer Centricity

Auto-translated from German · original: Teamleiter*in Customer Centricity

5 day weekGenerous PTOHybrid · Giessen, Germany

The 4-day week in Germany

About the role

THE ROLE & THE TEAM

Join us and help build our new logistics center in Gießen as a Team Leader! Here you have a unique opportunity to shape a new site from the very beginning together with the Core Team and to contribute your own ideas and expertise.

Learn more about our logistics sites: http://corporate.zalando.com/de/ueber-uns/zalando-logistik_archiv

OUR GUIDING PRINCIPLES

You have the right skills, but don't meet every requirement? Then we encourage you to apply anyway. Perhaps you are exactly the right person for this or another role in our team!

At Zalando, our vision is to build the leading European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is inclusive from the ground up. We believe that diverse teams foster innovation and creativity, and we actively seek talent from varied backgrounds.

We actively work to reduce bias in our recruitment and employment processes by focusing on your qualifications, skills and contributions. To support this, we ask that you do not include personal details such as your photo, age or marital status in your CV, so that your assessment is fair and based solely on your abilities and potential.

We strive to provide everyone with a great and accessible candidate experience. If you need support during the recruitment process, please let us know – we are here for you.

Learn more about our commitment to a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHY THE ROLE IS EXCITING FOR YOU…

  • Analyse all relevant customer processes and develop corresponding optimisation and improvement potential
  • Support various projects and develop recommendations for action
  • Coordinate optimal shift planning for your employees
  • Help your team with professional and personal development

WE WOULD LOVE TO GET TO KNOW YOU IF…

  • You have a completed vocational training and initial professional leadership experience with smaller teams.
  • You have good IT skills and independently implement set goals.
  • With analytical thinking, you remain calm even in challenging situations and make the right decisions. As a leader, you are aware of your role model function and align your daily actions accordingly.
  • In general, you know how to create a working atmosphere in which your team enjoys working and wants to share information, ideas and appreciation.
  • You have good rhetorical skills as well as basic knowledge of handling conflicts. With your communication strength, you convey your expertise clearly, sustainably and in a way that suits your colleagues' level of knowledge.
  • Your good German skills at C1 level simplify communication within the team. Ideally, you have basic English skills and/or knowledge of another site-specific language.
  • You are willing to work in a 3-shift system.

We encourage you to apply even if you do not meet all requirements. Perhaps you are the right person for this or another position.

OUR BENEFITS

Zalando offers a range of benefits, here is an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about our offering.

  • A permanent employment contract
  • Employee share programme
  • 40% discount on fashion and beauty products sold and shipped by Zalando, 30% discount on Zalando Lounge, discounts with external partners
  • Two paid days off per year for volunteering
  • 27 days of holiday per year as a starting entitlement for full-time employees, +1 day for each calendar year (up to a maximum of 30 days)
  • Family services, including counselling and support
  • Health and wellbeing options (e.g. Gympass)
  • Mental wellbeing support and coaching available
  • Development support through our Zalando training platform
  • Discount on public transport tickets as well as free parking

Learn everything about Zalando and our values here: https://jobs.zalando.com/de/?gh_src=22377bdd1us

About Zalando

Europe's leading online fashion and lifestyle platform headquartered in Berlin — 30+ days vacation for corporate / engineering / office-based staff in Germany.

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