About Nutanix
Nutanix Japan is currently in an exciting growth phase that could be called its 'second founding period,' evolving into a platform that supports the AI era.
As a pioneer of HCI (Hyperconverged Infrastructure), Nutanix has changed the conventional wisdom of IT infrastructure. However, we are not just an HCI vendor. Responding to the enterprise challenge of 'where to run AI safely and how to protect data,' we are a 'hybrid multicloud platformer' that seamlessly connects on-premises, cloud, and edge environments, giving customers 'true freedom of choice.'
Rather than operating in an established market, we create the market for next-generation IT architectures (Containers, Kubernetes, Agentic AI, etc.) ourselves. In this dynamic environment, would you like to become one of the people building the future together?
Our company has deeply rooted values of 'Hungry, Humble, Honest, with Heart,' and a culture of mutual support that backs ambitious challenges.
About the Team
A Systems Reliability Engineer (SRE) at Nutanix is far more than technical support. SREs are technical specialists who enhance the reliability of the infrastructure that supports customers' businesses and deliver the best customer experience. We provide a growth environment and culture in which motivated early- and mid-career engineers can make significant professional leaps.
This role is an engineering team that supports organizations using Nutanix products and services in solving their challenges from a technical perspective. We adopt a model in which engineers handle customer support cases from start to finish, so there are many growth opportunities to build broad experience and deep knowledge.
In addition, we value not only solving technical problems but also understanding customers' challenges and objectives and contributing to their business success.
We are looking for passionate engineers who gain experience and hone their skills at the forefront of technology, learn and grow on their own, and build the next generation of support together.
Unrivaled Growth Opportunities as a Nutanix SRE
Advanced Troubleshooting in Hybrid Multicloud Environments
Built on a deep understanding of foundational technologies such as virtualization, networking, storage, and operating systems, you will work with multicloud environments such as Nutanix Cloud Clusters (NC2). Through hands-on experience solving increasingly complex infrastructure challenges, you can dramatically increase your market value as an engineer.
Deepening Specialist Skills and Career Paths through vTeams
Nutanix has introduced a 'vTeam' system of specialist teams focused on specific technology areas. In addition to daily case handling, you can explore fields such as networking and virtualization in depth according to your interests, and accelerate your growth toward becoming a specialist through systematic mentorship and skills training.
Next-Generation Support Challenges Using AI Technology (NIVA)
We are actively promoting AI-based strategies and optimizing operations through data analysis. Beyond existing operations, this is an exciting phase in which you can contribute to innovation that evolves support work itself by leveraging new technologies.
Our support goes beyond surface-level troubleshooting. Because we analyze issues at the source code level to gain deep insight into product behavior, it is an environment where you can hone your ability to solve fundamental problems and significantly build your engineering skills.
Nutanix values 'Hungry, Humble, Honest with Heart.' We welcome applications from people who keep learning, act with humility and honesty, show consideration for customers and teammates, and want to hone their technical and problem-solving skills in a global environment.
What We Expect from You
● After joining, you will take part in our onboarding program for about three months (the period is set individually based on prior experience). Under the guidance of trainers and mentors, you will acquire product, service, and support skills. After that, you will take on Nutanix certifications.
● After onboarding, under mentor guidance, you will progress from shadowing and simple case handling to gradually more complex cases.
● In addition to resolving customers' technical issues, you will contribute to product improvement, such as creating Knowledge Base (KB) articles and submitting product improvement requests to development engineers.
● Various internal projects for organizational growth and improvement take place within the company. After a certain period from joining, you will take part in these projects.
● In addition to our product knowledge, you will work to acquire knowledge of other companies' virtualization products and public clouds (we have support programs for obtaining third-party product certifications).
● You will work on preventive maintenance, such as diagnosing the health of customer environments and sharing analysis results.
● Other responsibilities include providing feedback to the development engineering team for product and process improvement based on customer voices and real use cases, testing new features before commercial release, sharing acquired knowledge and experience within the team, and creating and updating FAQ documents.
● Work with technology partners (HPE, Dell, Fujitsu, Hitachi, VMware, Citrix, Microsoft, etc.) to resolve issues and drive ecosystem improvements.
● You will be responsible for on-call standby on a rotating schedule for urgent inquiries outside regular support hours.
[Required (MUST)]
● At least one area of hands-on experience (2+ years) in technologies such as virtualization, servers, networking, storage, Linux, or cloud.
● Customer-facing experience (system operations, SE, and project work outside of support are also acceptable).
● Troubleshooting experience.
● Eagerness to learn cloud technologies and ability to keep up with the latest trends.
● Values communication and teamwork, and can meet the expectations of internal and external stakeholders.
● Understands the importance of identifying and resolving customers' true challenges.
● Native-level Japanese proficiency (all four skills).
● Holds a work visa.
[Preferred (WANT)]
● English proficiency sufficient to read and write, as there are many English documents internally.
● Experience collaborating with overseas organizations.
● Basic programming knowledge, or development or debugging experience.
● Practical experience or equivalent knowledge of infrastructure hardware devices.
● Practical experience or equivalent knowledge of public cloud operations or architecture.
About Nutanix
Nutanix Japan is currently in an exciting growth phase that can be described as its "second founding period," evolving into a platform that supports the AI era.
As a pioneer in HCI (Hyperconverged Infrastructure), Nutanix has fundamentally changed the standard for IT infrastructure. However, we are not merely an HCI vendor. Addressing critical enterprise challenges—specifically "where to safely run AI and how to protect data"—we serve as a "hybrid multicloud platformer" seamlessly connecting on-premises, cloud, and edge environments, delivering true freedom of choice to our customers.
Rather than operating in an established market, we actively shape the market for next-generation IT architecture (such as Containers, Kubernetes, and Agentic AI). In this dynamic environment, would you like to take an active role in building the future with us?
Our culture is deeply rooted in our core values—"Hungry, Humble, Honest, with Heart"—where ambitious challenges are supported by a collaborative, mutually supportive environment.
About the Team
A Systems Reliability Engineer (SRE) at Nutanix is far more than traditional technical support. SREs are technical specialists who enhance the reliability of infrastructure driving customer businesses and deliver exceptional customer experiences. We offer a growth-oriented culture and environment where motivated early- and mid-career engineers can make significant professional leaps.
In this role, you will belong to an engineering team that helps solve customer issues from a technical standpoint for organizations utilizing Nutanix products and services. Operating on an end-to-end ownership model where engineers handle support cases from initial contact to final resolution, the role offers rich growth opportunities to acquire broad experience and deep expertise.
Furthermore, we prioritize understanding the underlying challenges and objectives of our customers to drive their business success—going beyond simple technical troubleshooting. We are seeking passionate engineers who want to continuously learn, sharpen their skills at the forefront of technology, and shape the next generation of support operations with us.
Unrivaled Growth Opportunities as a Nutanix SRE
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Advanced Troubleshooting in Hybrid Multicloud Environments: Grounded in a deep understanding of core infrastructure technologies—such as virtualization, networking, storage, and operating systems—you will gain hands-on exposure to multicloud environments like Nutanix Cloud Clusters (NC2). Solving increasingly complex infrastructure challenges provides practical experience that drastically boosts your market value as an engineer.
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Deepening Specialized Skills & Career Paths via vTeams: Nutanix features "vTeams"—specialized groups focused on specific technology domains. Alongside daily case handling, you can dive deeply into areas aligned with your interests (e.g., networking or virtualization). Systemic mentorship and skill training further accelerate your career trajectory toward becoming a specialist.
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Driving Next-Gen Support Powered by AI (NIVA): We actively leverage AI strategy and data analytics to optimize operations. This is an exciting opportunity to contribute to true support innovation—using cutting-edge technology to transform how support works rather than settling for traditional operational methods.
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Code-Level Root-Cause Analysis: Support at Nutanix goes beyond surface-level fixes. By performing code-level analysis to gain deep insights into product behavior, you will refine your fundamental problem-solving abilities and dramatically elevate your engineering skill set.
We deeply value being "Hungry, Humble, Honest, with Heart." We welcome applications from individuals eager to keep learning, act with humility, honesty, and empathy toward customers and team members, and sharpen their technical and problem-solving skills in a global environment.
What We Expect from You
- Onboarding & Certification: Participate in an onboarding program for approximately 3 months post-hire (tailored individually based on prior experience) under the guidance of trainers and mentors to gain product, service, and support skills, followed by pursuing Nutanix certifications.
- Gradual Case Progression: After onboarding, progress step-by-step from shadowing under a mentor and handling simple cases to taking on highly complex support cases.
- Product Improvement Contributions: In addition to resolving customer technical issues, contribute to product enhancements by creating Knowledge Base (KB) articles and logging product feature/bug requests for development engineers.
- Internal Projects: Engage in various internal projects focused on organizational growth and improvement after an initial settling-in period.
- Cross-Platform Knowledge Acquisition: Expand technical knowledge beyond Nutanix to include competitor virtualization products and public clouds (supported by internal certification assistance programs).
- Proactive Preventive Maintenance: Perform health checks and share analysis results on customer environments to support proactive maintenance efforts.
- Ecosystem Collaboration & Feedback: Provide feedback to product engineering based on customer voices and real-world use cases, test new features prior to commercial release, share knowledge/experiences across the team, and create/update FAQ documentation.
- Technology Partner Collaboration: Work with technology partners (HPE, Dell, Fujitsu, Hitachi, VMware, Citrix, Microsoft, etc.) to resolve issues and drive broader ecosystem improvements.
- On-Call Rotation: Participate in a scheduled, off-hours on-call rotation to handle high-urgency customer inquiries.
Requirements (MUST)
- 2+ years of hands-on experience in one or more core technical domains: Virtualization, Servers, Networking, Storage, Linux, Cloud, etc.
- Customer-facing experience (Support, System Operations, Systems Engineering, Project Work, etc.).
- Practical troubleshooting experience.
- Willingness to learn cloud technologies and track industry trends.
- Strong communication and teamwork skills with the ability to meet expectations of internal and external stakeholders.
- Deep understanding of the importance of identifying and solving a customer's true underlying challenge.
- Native-level Japanese fluency across all four skill areas (Reading, Writing, Speaking, Listening).
- Valid work permit in Japan.
Preferences (WANT)
- Reading and writing English proficiency to navigate internal technical documentation easily.
- Experience collaborating with international teams or global organizations.
- Basic programming knowledge, software development experience, or debugging skills.
- Hands-on experience or equivalent knowledge of infrastructure hardware devices.
- Hands-on experience or equivalent knowledge in public cloud operations or architecture.