Company Overview
ServiceNow began its journey in 2004 in sunny San Diego, California. Today, ServiceNow leads the global market, delivering its innovative AI Platform technology to more than 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, helping organizations work smarter and faster, and create environments where people can thrive. Our journey has only just begun. Why not change the world with ServiceNow?
Job Description
The Data & Analytics Solution Sales Executive (SSE) is a position for professional Data & Analytics sales talent with the technical expertise to transform customers' businesses through AI, data, and analytics. You will play a key role in building ServiceNow's D&A business and take on exciting, transformative use cases that deliver "from insight to action" on the ServiceNow AI Platform.
In this role, you will lead discovery sessions and use value-based selling to deliver measurable business outcomes through each customer's specific priorities and use cases. SSEs also need the technical capability to give presentations and demos, helping customers feel confident in their investment in ServiceNow's D&A solutions.
【Key Responsibilities】
- Serve as the primary owner alongside the core Account Executive, leading the D&A sales cycle end to end, from opportunity creation through closing and ongoing adoption.
- Own and sell the entire D&A portfolio (Workflow Data Fabric, RaptorDB Pro, Data Apps, Autonomous Analytics) to assigned accounts.
- Develop strategic D&A account plans that position ServiceNow's D&A solutions as the foundation for customers' AI, real-time analytics, and data strategies. Focus particularly on creating new business within existing ServiceNow customers.
- Lead discovery, value-based conversations, technical presentations, and demos with data, analytics, and AI leaders to uncover priorities and challenges, and accelerate data modernization initiatives for AI adoption.
- Build relationships with customer technology and data executives, including the Chief Data and Analytics Officer (CDAO), as well as data engineering, data governance, and analytics teams, along with the ServiceNow Platform Owner and CIO, to raise awareness and increase influence over decision-making.
Qualifications
- At least 3 years of field sales experience, centered on D&A sales.
- Technical capability in AI, data, and analytics. Ability to conduct credible discovery, value articulation, and use case identification, and deliver presentations and demos to executives, ServiceNow Platform Owners, and data and analytics leaders.
- Experience with consumption-based pricing models, and experience driving customer adoption expansion after the initial sale.
- As a proactive thought leader who can engage deeply in hands-on work, the ability to operate effectively in a fast-paced, matrixed product, sales, and GTM environment.
- Excellent communication and relationship-building skills with stakeholders in both technical and business functions.
- A proven track record of building connections with multiple departments and stakeholders within an account, such as developing a secondary buyer or influencer in addition to the primary decision-maker.
Additional Information
- Experience proposing AI-related solutions.
- Knowledge or sales experience with analytics and BI tools such as Tableau, ThoughtSpot, Power BI, Qlik, and Oracle Analytics.
- Knowledge of modern data platforms, including cloud data warehouses, data integration, and governance.
- Knowledge or sales experience with Databricks, Snowflake, and Palantir, and a broader understanding of the data market.
- English language proficiency