Since our founding in 2009, the world of commerce has evolved tremendously. So has Square. After enabling everyone to accept payments and never miss a sale, we noticed that merchants were slowed down by disparate and outdated products and tools that don't work harmoniously together.
So we set out to develop software and created integrated, omnichannel solutions to help merchants sell online, manage their inventory, offer "Buy Now, Pay Later" functionality, schedule appointments, build customer loyalty, and hire and pay their employees. Through all of this, we integrated financial services tools into the point-of-sale system so merchants can access business loans and manage their cash flow in one place. Afterpay contributes to our goal of providing omnichannel tools that generate significant value and growth, enabling merchants to attract the next generation of buyers, increase order volume, and compete at scale.
Today, we partner with merchants of all sizes—from large enterprises with complex operations to sellers just starting out, as well as merchants who began selling with Square and have grown over time. Our solutions evolve at the same pace as our merchants. An incredible opportunity lies ahead of us. We are building a significant, meaningful, and sustainable business, and we are helping merchants around the world do the same.
The Role
At Square, we are reinventing how small and medium-sized businesses grow. As an SME Account Manager, you will convert high-quality interested leads into long-term customers while sourcing your own opportunities to keep your pipeline full. You will be at the heart of our growth engine: fast, metrics-driven, and designed for people who set higher goals than the norm. This is the ideal role for people who don't wait to be told what to do, who don't make excuses, and who hold themselves to high standards.
If you can close deals by seizing the opportunities that come your way, you enjoy solving real problems for businesses, and you want to work hard in a dynamic environment where effort is directly rewarded with success, this role is for you.
Square offers the opportunity to thrive in a dynamic outbound prospecting environment, where your outreach allows you to bring Square's tools to more sellers, and where your success aligns with our mission to provide fair conditions for entrepreneurs. We move fast, we learn continuously, and we reward courage and results by offering unlimited earning potential.
Your Responsibilities
- Manage the entire sales cycle, from first contact to contract closure, with SME merchants across various industries.
- Engage and convert a steady flow of interested leads from marketing, partnerships, or those who have expressed interest in our products.
- Generate a significant portion of your pipeline through prospecting. You relentlessly build your pipeline through outreach: you don't rely on inbound requests, you take the initiative. You know how to identify new opportunities, develop a personalized approach, and create demand where none existed.
- Act with diligence at every stage: you manage time and priorities efficiently in a high-volume environment. You move quickly and don't let opportunities stagnate.
- Understand customer challenges and propose consultative, value-based solutions that have measurable impact. You diagnose real business problems and take ownership of solving them.
- Collaborate with teams (Onboarding, Product, Marketing, and Support) to ensure a seamless customer experience and continuous feedback loop.
- Track and forecast your pipeline accurately in Salesforce: you are data-driven and use metrics to improve your performance.
- Consistently meet and exceed monthly and quarterly revenue targets.
- Raise the bar each quarter: you improve conversion rates, contract value, and activity without being asked.
- Bounce back from obstacles: when negotiations get tough, you redouble your efforts.
You Have
- 1 to 2 years of experience in remote sales or contract negotiation across the full cycle, ideally in a fast-paced SaaS, payments, or SME-focused environment.
- A proven ability to exceed quotas and close deals in short sales cycles with high transaction volume.
- Strong communication skills over phone, video, and in writing: you quickly build trust and move deals forward decisively.
- A true hunter mentality: a mindset focused on disciplined prospecting that enables you to create and accelerate your pipeline independently of inbound requests.
- Curiosity and empathy: you dig into the customer's business, uncover their real needs, and confidently propose the right solution.
- The ability to thrive in ambiguity: you are self-motivated and hungry to learn and grow.
- Proficiency with a CRM (Salesforce or equivalent) and a data-driven approach to activity management.
- High standards for yourself and your team: you celebrate wins together, share what works, and raise the bar for those around you.
- The ability to sell in French and English.
Block adopts a market-based approach to compensation, which may vary by work location. In Canada, sites are divided into two zones based on a labor cost index specific to each geographic area. The initial compensation of the selected candidate will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges are subject to change.
The total compensation for this position is:
$86,000—$129,000 CAD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.