We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
We are recruiting a Solutions Consultant to deliver New Relic solutions to our customers. We warmly welcome consultants with enthusiasm for technical sales, pre-sales engineers, or developers who have frequent opportunities to interact with customers. New Relic has a track record of transitioning technically excellent engineers into excellent Solutions Consultants, so if you have limited sales experience and are concerned about fit for this position, please rest assured. We have comprehensive onboarding training in place.
The primary responsibilities of a Solutions Consultant are to work alongside New Relic's sales team, Technical Account Managers, Technical Support Engineers, and marketing teams to propose how best-in-class New Relic solutions can be effectively leveraged for our customers' businesses, and to provide technical support to ensure customers make proper use of our excellent features.
As a Solutions Consultant at our company, you will gain insight into customer business needs and market trends by providing technical support across various industries and systems. We are seeking Solutions Consultants who possess extensive knowledge of our SaaS solution sales, understand all phases of the sales cycle, and can support field sales teams. Working with other Solutions Consultants and product teams, you will understand customer IT infrastructure and software architecture, create solutions that address customer business needs, and verify how New Relic solutions address these needs in real time.
What you'll do
- Provide New Relic consulting expertise to communicate the value of New Relic solutions to customers
- Create customer presentations that clearly articulate value relevant to New Relic solutions and customer requirements, and build and present compelling customer proof-of-concept demonstrations
- Provide event presentations, technical documentation creation, and training to promote New Relic solutions
- Collaborate with New Relic Sales, Solution Consultants, and Technical Account Managers on deal opportunities
- Adherence to core company values—being responsible, bold, authentic, enthusiastic, and consistent—is essential.
This role requires
- Experience interacting with customers through projects or sales activities, and 3+ years of experience as a Pre-sales Engineer, technical Consultant/Architect, systems operations administrator, Software Developer, or similar role
- Interest in the latest technologies and actively learning by hands-on experience
- Knowledge of and interest in application/infrastructure operations such as operational monitoring and systems management design
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- English reading and writing skills at a level sufficient to communicate with overseas team members via Slack, email, and other written channels
Bonus points if you have
- Practical hands-on experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, or Python
Please note that visa sponsorship is not available for this position.
#LI-RT
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy