We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
We are looking for a Solutions Consultant to deliver New Relic solutions to our customers. We welcome consultants or pre-sales engineers with a passion for technical sales, as well as developers who have frequent opportunities to speak with customers. New Relic has a proven track record of transitioning technically talented engineers into excellent Solutions Consultants, so please rest assured even if you have limited sales experience and are concerned about your fit for this position. We have comprehensive training available for onboarding.
The main responsibilities of a Solutions Consultant include working with New Relic sales, Technical Account Managers, Technical Support Engineers, and marketing teams to propose how to effectively utilize best-in-class New Relic solutions for our customers' businesses, and providing technical support to ensure they properly leverage our great features.
As a Solutions Consultant at our company, you will be able to grasp customer business needs and market trends by providing technical support across various industries and systems. We are looking for a Solutions Consultant who can support field sales while understanding our extensive knowledge of selling SaaS solutions and the entire sales cycle. You will collaborate with other Solutions Consultants and product teams to understand customers' IT infrastructure and software architecture, create solutions that solve customer business needs, and verify how New Relic solutions address these needs in real-time.
What you'll do
- Provide New Relic consulting knowledge to ensure the value of New Relic solutions is communicated to customers
- Create customer presentations that clearly explain the value related to New Relic solutions and customer requirements, and build and present persuasive proof-of-concept demos for customers
- Provide event speaking, technical documentation creation, and training to promote New Relic solutions
- Collaborate with New Relic Sales, Solutions Consultants, and Technical Account Managers on sales opportunities
- Adherence to our core company values—being responsible, bold, authentic, passionate, and consistent—is essential.
This role requires
- 3+ years of experience in roles such as Pre-sales Engineer, technical Consultant/Architect, system administrator, or Software Developer, with experience dealing with customers in projects or sales activities
- Interest in the latest technologies and a proactive approach to hands-on learning
- Knowledge, experience, or interest in application/infrastructure operations, such as operational monitoring or system management design
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- English reading and writing skills at a level sufficient to communicate with overseas members via Slack or email
Bonus points if you have
- Practical work experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, or Python is a plus
Please note that visa sponsorship is not available for this position.
#LI-RT
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy