Company Description
Experian is a global data and technology company that empowers people and businesses around the world. We operate in many markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unlock the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and driven by purpose, is recognized by several awards — including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian also takes pride in being an employer that promotes equal opportunity and affirmative action.
Job Description
Job description
Job Description – Senior Customer Success Manager (CSM)
About the position
The Senior Customer Success Manager is responsible for managing a portfolio of clients, ensuring a consultative experience that promotes retention, adoption of solutions and value creation. Acts strategically to strengthen client relationships, identify growth opportunities and contribute to business results.
Main responsibilities
- Manage and develop relationships with a portfolio of clients.
- Monitor portfolio indicators and execute action plans for retention and growth.
- Conduct follow-up meetings and present results to clients.
- Identify upsell and cross-sell opportunities in partnership with the Sales department.
- Lead adoption initiatives for new products and solutions.
- Act as the interface between clients and internal areas to ensure an excellent experience.
Requirements
- University degree completed.
- Experience in Customer Success, Account Management or related areas.
- Experience in Customer Success at benefits companies or working with HR will be a differentiator.
- Experience managing B2B client portfolios.
- Experience managing B2B2C client portfolios will be a differentiator.
- Analytical, consultative and results-oriented profile.
- Good communication, organization and negotiation skills.
Competencies
- Customer focus.
- Proactivity and ownership mindset.
- Analytical capacity.
- Communication and influence.
- Teamwork.
- Priority management.
Qualifications
Qualifications
- Negotiation
- Critical thinking
- Excellent verbal and written communication
- Organization and efficient management of multiple accounts simultaneously
- Autonomy to lead projects and action plans
- Focus on results and goals
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in various teams and specialties. Here, every knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their commitments and personal interests, valuing well-being.
We are deeply committed to being one of the best and most innovative companies to work for in the country, enabling amazing experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we were awarded by Great Place To Work™ in 24 countries and the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
Find out what it's like to work for Experian by clicking here