Company Description
Serasa Experian is the first and largest Datatech in Brazil. We are a leader in intelligence solutions for risk analysis and opportunities, focusing on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, we transform the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to prosper.
We have 22,000 people operating in 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all clients maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index.
Job Description
Job Description
The Senior Account Executive will be the primary strategic commercial leader for Santander Brasil and Affiliates, acting as a trusted advisor and executive partner to one of Experian's most strategic clients in the financial sector.
This position is responsible for driving revenue growth, strengthening relationships with executives, expanding wallet share, and orchestrating complex, cross-functional initiatives within a matrix organizational environment.
Although there is no direct people management, the role requires strong leadership capabilities across sales, product, delivery, analytics, legal, operations, and executive stakeholders, ensuring consistent results for the client and sustainable growth of the partnership.
Qualifications
Key Responsibilities
Strategic Account Leadership
- Responsible for developing and executing the strategic account plan for Santander Brasil and Affiliates;
- Build long-term executive relationships across multiple business units and affiliated companies;
- Position Experian as a strategic partner in Santander's transformation agenda;
- Lead executive business meetings, governance forums, and strategic planning discussions.
Revenue Growth and Business Development
- Drive growth through cross-sell, upsell, renewals, and new opportunities.
- Identify opportunities related to fraud prevention, risk, analytics, data, Open Finance, digital onboarding, and customer lifecycle solutions;
- Manage complex commercial negotiations and contracts;
- Maintain strong discipline in pipeline management and forecasting.
Client and Executive Relationship Management
- Build solid, trusted relationships with C-level executives and senior stakeholders.
- Anticipate client needs and align Experian solutions with strategic priorities;
- Act as the primary point of escalation for strategic and operational issues;
- Increase client satisfaction and the value of the partnership in the long term.
Matrix Structure Leadership and Internal Coordination
- Lead cross-functional teams without direct formal authority;
- Coordinate internal stakeholders from product, delivery, technology, legal, finance, compliance, and operations areas;
- Ensure alignment between commercial commitments and operational execution;
- Influence internal executives to accelerate decision-making and problem-solving.
Market and Industry Knowledge
- Maintain strong knowledge of banking, financial services, fraud, risk, data, and digital transformation;
- Monitor the competitive landscape and identify strategic opportunities within the Santander ecosystem;
- Represent Experian in strategic discussions with clients and within the industry.
Qualifications
- Extensive experience in strategic account management, enterprise sales, or client leadership in the financial or technology sectors;
- Proven track record in managing large bank accounts;
- Strong executive presence and experience with C-level stakeholders;
- Experience in complex matrix organizations;
- Strong business acumen, negotiation, and strategic planning skills;
- Ability to lead by influence, without formal authority;
- Advanced English.
Desirable Experience
- Experience with Tier 1 accounts in the banking sector in Brazil;
- Knowledge of credit, fraud, analytics, data, identity, or Open Finance solutions;
- Experience with account structures involving multiple countries or affiliates;
- Familiarity with consultative and value-based selling methodologies.
Success Indicators (KPIs)
- Revenue growth and increase in wallet share;
- Client satisfaction and quality of executive relationships;
- Generation and conversion of strategic pipeline;
- Client renewal and retention rate;
- Effectiveness in delivery governance and problem resolution;
- Alignment and collaboration among internal stakeholders.
Additional Information
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by several awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and affirmative action employer.
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