Company Description
Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk analysis and opportunity identification, with a focus on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and top talent, we transform risk uncertainty into the best decisions, helping people achieve their dreams and companies of all sizes and segments to thrive.
We have 22,000 people operating in 32 countries, and every day we are investing in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.
Job Description
Job Description
The Senior Account Executive will be the primary strategic commercial leader for Santander Brasil and Affiliates, acting as a trusted advisor and executive partner to one of Experian's most strategic clients in the financial sector.
This position is responsible for driving revenue growth, strengthening relationships with executives, expanding wallet share within the account, and orchestrating complex, multifunctional initiatives in a matrix organizational environment.
Although there is no direct people management, the role requires strong leadership capability across sales, product, delivery, analytics, legal, operations, and executive stakeholders, ensuring consistent results for the client and sustainable partnership growth.
Qualifications
Key Responsibilities
Strategic Account Leadership
- Responsible for developing and executing the strategic account plan for Santander Brasil and Affiliates;
- Build long-term executive relationships across multiple business units and affiliated companies;
- Position Experian as a strategic partner in Santander's transformation agenda;
- Conduct executive business meetings, governance forums, and strategic planning discussions.
Revenue Growth and Business Development
- Drive growth through cross-sell, upsell, renewals, and new opportunities.
- Identify opportunities related to fraud prevention, risk, analytics, data, Open Finance, digital onboarding, and customer lifecycle solutions;
- Manage complex commercial negotiations and contracts;
- Maintain strong discipline in pipeline management and forecasting.
Customer and Executive Relationship Management
- Build solid and trusted relationships with C-level executives and senior stakeholders.
- Anticipate customer needs and align Experian solutions with strategic priorities;
- Act as the primary escalation point for strategic and operational matters;
- Increase customer satisfaction and partnership value in the long term.
Matrix Structure Leadership and Internal Coordination
- Lead multifunctional teams without direct formal authority;
- Coordinate internal stakeholders from product, delivery, technology, legal, finance, compliance, and operations areas;
- Ensure alignment between commercial commitments and operational execution;
- Influence internal executives to accelerate decision-making and problem resolution.
Market and Industry Knowledge
- Maintain strong knowledge of banking, financial services, fraud, risk, data, and digital transformation;
- Monitor the competitive landscape and identify strategic opportunities within the Santander ecosystem;
- Represent Experian in strategic discussions with clients and in the industry.
Qualifications
- Extensive experience in strategic account management, enterprise sales, or customer leadership in the financial or technology sectors;
- Proven track record managing large bank accounts;
- Strong executive presence and experience with C-level stakeholders;
- Experience in complex matrix organizations;
- Strong business vision, negotiation, and strategic planning skills;
- Ability to lead through influence, without formal authority;
- Advanced English.
Desired Experience
- Experience with Tier 1 banking sector accounts in Brazil;
- Knowledge of credit, fraud, analytics, data, identity, or Open Finance solutions;
- Experience with account structures involving multiple countries or affiliates;
- Familiarity with consultative and value-based sales methodologies.
Success Indicators (KPIs)
- Revenue growth and increased wallet share;
- Customer satisfaction and quality of executive relationships;
- Strategic pipeline generation and conversion;
- Customer renewal and retention rates;
- Effectiveness in delivery governance and problem resolution;
- Alignment and collaboration among internal stakeholders.
Additional Information
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, including financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centered, inclusive, and purpose-driven culture is recognized by various awards — including World's Best Workplaces™ 2025 (Top 25 global by Fortune) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers website to understand why. Experian is also proud to be an employer that promotes equal opportunity and affirmative action.
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