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Service Direct is seeking a Quality Assurance Representative to join our team. We are looking for a highly motivated individual to join our widespread asynchronous team. In this role, you will start as a part-time Quality Assurance Representative, focusing exclusively on maintaining a high quality of calls.
For the right candidate, this position is designed to evolve into a full-time Quality Analyst role after approximately 6 months. As you grow into the Analyst position, your focus will shift toward data analysis, trend identification, and strategic optimization.