Service Direct

What is Service Direct?

Service Direct is a technology company founded in 2006 and headquartered in Austin, Texas. The company provides exclusive, pay-per-lead marketing solutions to local service businesses across the United States, helping plumbers, electricians, HVAC technicians, and other home service professionals connect directly with customers who need their services.

Unlike traditional advertising platforms, Service Direct's model ensures that leads are exclusive to one business, meaning service providers don't compete with other companies for the same customer inquiry. The platform handles lead generation, call tracking, and performance analytics, allowing small businesses to focus on what they do best.

Where will I work?

Service Direct is headquartered in Austin, Texas, and operates a hybrid work model. Team members split time between the Austin office for collaborative work and remote working for focused tasks. The hybrid approach provides the best of both worlds: in-person connection and the flexibility to work from home.

What is the team like?

With approximately 54 employees, Service Direct is a small but growing technology company. The team includes software engineers, data analysts, marketing specialists, account managers, and customer success professionals. The Austin tech scene influence is evident in the company's startup-like culture combined with the stability of nearly two decades in business.

The team is passionate about helping small businesses succeed and uses technology to level the playing field for local service providers competing against larger companies.

Work-Life Balance

Service Direct operates a compressed 4-day work week, fitting 36 hours into four working days. This schedule gives every employee a three-day weekend, every week. The company believes that well-rested employees are more productive, creative, and engaged, and the compressed schedule has become a key part of their culture and talent attraction strategy.

Perks and Benefits

• Compressed 4-day work week (36 hours) with three-day weekends
• Healthcare benefits
• Retirement plan with employer contributions
• Professional development opportunities
• Hybrid work flexibility in Austin, Texas