Company Description
Ubisoft is a global leader in video games, with teams spread across the four corners of the world who create original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, including Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job Description
As a Product Specialist at Ubisoft Montréal, you will help our customers fully leverage the Databricks data and artificial intelligence platform. Under the direction of the Databricks Product Manager, you will act as a resource person to help our customers understand the product's features and use the platform.
What you will do
- Support our customers in getting started with the product
- Present product demonstrations
- Coordinate training sessions
- Answer community questions about the product
- Provide customer support for requests requiring additional handling and, when needed, serve as the first point of contact
- Gather customer feedback and needs and propose solutions to the Product Manager
- Explore new ways to use the product
- Propose improvements to the customer experience in support processes, communication channels, documentation, product discovery and the chatbot
Qualifications
What you bring to the team
- Hands-on experience with Databricks in at least one of the following areas: business intelligence, Unity (AI) Gateway or machine learning
- Experience in a data-related role and in-depth knowledge of the Databricks platform
- Experience creating documentation, tutorials or training content
- Communication, interpersonal and listening skills
- An approach focused on customer needs and support
- An ability to interpret information and summarize key elements
- An ability to collaborate with a diverse customer base
Additional Information
What to send us
- Your resume highlighting your skills and experience
- Links to relevant projects or examples of documentation, tutorials or training content