How you make an impact for our customers
As a product specialist, you help customers work smarter with our software. You think along with them about their challenges and look for solutions that work.
You are involved in, among other things:
- Answering and exploring in depth substantive customer questions.
- Thinking along about solutions that fit the customer's practice.
- Coordinating with colleagues from other departments, such as Product Development and Consultancy.
- Spotting improvements, implementing innovations and so continually making your own work a bit more enjoyable. Making sure ideas end up in the right place.
- Helping and coaching other colleagues and consultancy trainees.
What we find most important? That you dedicate yourself every day to really helping customers move forward. Because when they work better, we do too.
How you grow into a product specialist
You don't need to know everything yet, you'll learn that here. You get the space and the confidence to grow, with guidance from experienced colleagues.
Phase 1
- You pick up customer questions and learn to set priorities.
- You get to know AFAS, our software, and our customers.
- You work alongside us in practice and follow targeted training, both for the software and for soft skills.
- You learn how to give advice and align expectations.
Phase 2
- You help customers not only with their questions, but also think along with them proactively.
- You work closely with other departments, and colleagues know how to find you easily.
- You coach colleagues on knowledge and development.
- You are given more and more responsibility.
Step by step you grow in knowledge, self-confidence and responsibility, into a product specialist whom customers and colleagues trust.
The week of a product specialist
Join a digital day with product specialist Frans
Get to know our product specialist Frans and discover why he chose AFAS, how he helps customers every day and how he applies the motto 'just do it' in his work.
Frans's day as product specialist - Working at AFAS