How you make an impact for our customers
As a product specialist, you help customers work smarter with our software. You think along with their challenges and look for solutions that work.
You will be involved in, among other things:
- Answering and exploring in-depth customer questions.
- Thinking along about solutions that fit the customer's practice.
- Coordinating with colleagues from other departments such as Product Development and Consultancy.
- Identifying improvements, implementing innovations, and thus making your own work even more enjoyable. Ensuring ideas reach the right place.
- Helping and guiding other colleagues and consultancy trainees.
What do we find most important? That you are committed every day to truly helping customers move forward. Because if they work better, so do we.
How you grow into a product specialist
You don't have to know everything yet; you will learn that here. You get the space and trust to grow, with guidance from experienced colleagues.
Phase 1
- You pick up customer questions and learn to set priorities.
- You get to know AFAS, our software, and our customers.
- You work in practice and follow targeted training, both for the software and for soft skills.
- You learn how to provide advice and manage expectations.
Phase 2
- You don't just help customers with their questions, but you also think proactively with them.
- You work a lot with other departments and colleagues know how to find you.
- You guide colleagues in knowledge and development.
- You get more and more responsibility.
Step by step, you grow in knowledge, self-confidence, and responsibility, into a product specialist that customers and colleagues rely on.
The week of a product specialist
Follow a digital day with product specialist Frans
Meet our product specialist Frans and discover why he chose AFAS, how he helps customers daily, and how he applies the motto 'just do it' in his work.
The day of product specialist Frans - Working at AFAS