Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and driven by purpose, is recognized by various awards — including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action.
Job Description
We are looking for a person to work as Product Designer - UX Research in the Experian Consumer Services (ECS) unit, integrated into the Design Ops structure and working closely with product teams. The position will focus on generating knowledge about consumers and business problems to guide product and design decisions based on evidence.
- Plan and conduct qualitative research and, when applicable, support quantitative approaches to answer relevant product and experience questions.
- Work from defining the research problem through analysis, synthesis, and communication of key learnings.
- Translate research evidence into actionable insights, opportunities, and recommendations for Product and Design.
- Contribute to discovery and problem definition, helping teams understand consumers' behaviors, needs, and barriers.
- Structure and share learnings so they can be reused by different teams and products.
- Promote good research practices, ethics, methodological quality, and appropriate use of evidence in decision-making.
Qualifications
- Solid experience in UX Research, User Research, Consumer Research, or related disciplines, preferably in digital product environments.
- Mastery of qualitative research methods and knowledge of quantitative methods, including interviews, usability testing, surveys, and behavioral analysis.
- Ability to turn business and product questions into clear research plans, with appropriate methodology and actionable results.
- Strong analytical and synthesis skills, connecting different sources of evidence to identify patterns, needs, and opportunities.
- Excellent communication and influence, with the ability to present evidence and insights clearly and engage Product, Design, Technology, and other stakeholders.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their commitments and personal interests, valuing well-being.
We are deeply committed to being one of the best and most innovative companies to work for in the country, enabling amazing experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
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