Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Area Overview:
The People Operations team in SPLATAM is responsible for the efficient execution of transactional and administrative processes throughout the employee lifecycle, ensuring regulatory compliance, service quality, and a positive employee experience. It acts as a key enabler of the Human Resources model, leveraging standardization, automation, and continuous process improvement, as well as the use of technological tools to support a scalable operation across multiple countries in the region.
Purpose of the role:
To lead the execution and continuous improvement of People Operations processes in SPLATAM, ensuring an efficient, scalable operation aligned with business needs through team coordination, process optimization, and the implementation of technological solutions.
Deliverables:
- Design and implement optimization initiatives aimed at increasing operational efficiency and improving the employee experience.
- Monitor compliance with SLAs, response times, backlog, and operational metrics.
- Identify opportunities for improvement in People Operations processes.
- Lead process automation projects.
- Coordinate testing and validation of new functionalities for People Operations platforms.
Ensure the correct execution of processes for:
- hiring
- payroll updates
- contractual changes
- personnel administration
- terminations
- Lead audit processes related to People Operations.
Role Responsibilities:
- Lead the regional People Operations function, ensuring the correct execution of personnel administration processes.
- Coordinate and distribute the People Operations team's workload according to business priorities and established service levels.
- Manage and resolve complex or escalated cases related to personnel administration processes.
- Participate in transformation initiatives and the evolution of the Human Resources operating model.
- Manage incidents and requirements related to People Operations systems.
- Ensure proper documentation and traceability of operational processes.
- Coordinate the implementation of changes derived from new policies, procedures, or business requirements.
Why is this role critical for us?
This role is key to ensuring the stability, efficiency, and evolution of the Human Resources operation in SPLATAM. Its direct impact on service quality, operational compliance, and the employee experience positions it as a fundamental business enabler. Furthermore, it plays a strategic role in regional standardization, process digitalization, and the construction of a scalable People Operations model that supports the organization's growth.
Qualifications
What are we looking for?
Education: Professional degree in Business Administration, Engineering, Law, or related fields.
Experience:
- Between 5 and 8 years of experience in Human Resources areas, preferably in People Operations or Shared Services.
- Experience leading operational teams and managing regional processes (LATAM preferred).
- Experience in managing personnel administration and employee lifecycle processes.
- Experience in continuous improvement, optimization, or process automation initiatives.
- Experience in managing operational indicators and meeting service levels.
- Participation in transformation projects or implementation of HR tools/processes.
Required technical knowledge:
- Knowledge of personnel administration and employee lifecycle processes.
- Management of management indicators (KPIs, SLAs, backlog, productivity).
- Project management (agile methodologies desirable).
- Management of service management tools (ServiceNow or similar).
- Experience with Workday HRIS (Core HCM or similar), including incident management, testing, and user support.
- Knowledge of integration and use of complementary HR systems.
- Intermediate/advanced Excel and data analysis tool management.
- Basic knowledge of labor legislation in LATAM countries (desirable).
Languages: Intermediate-high English (B2 minimum).
Competencies:
- Results-oriented and continuous improvement mindset
- Analytical thinking and problem-solving
- Leadership and team management
- Focus on customer/employee experience
- Prioritization and organizational skills
- Influence and effective communication
- Adaptability and change management
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (4.4 stars globally), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves to work regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here