Company Description
Experian is a global data and technology company that creates opportunities for people and businesses around the world. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate across a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.
We invest in people and advanced new technologies to unlock the power of data. As a FTSE 100 index company, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Area Overview:
The People Operations team in SPLATAM is responsible for the efficient execution of transactional and administrative processes throughout the employee lifecycle, ensuring regulatory compliance, service quality, and a positive experience for employees. It acts as a key enabler of the Human Resources model, leveraging standardization, automation, and continuous process improvement, as well as the use of technological tools to support scalable operations across multiple countries in the region.
Purpose of the Role:
Lead the execution and continuous improvement of People Operations processes in SPLATAM, ensuring an efficient, scalable operation aligned with business needs through coordination of the operational team, process optimization, and implementation of technological solutions.
Deliverables:
- Design and implement optimization initiatives aimed at increasing operational efficiency and improving employee experience.
- Monitor SLA compliance, response times, backlog, and operational metrics.
- Identify improvement opportunities in People Operations processes.
- Lead process automation projects.
- Coordinate testing and validation of new functionalities in People Operations platforms.
Ensure the correct execution of the following processes:
- Hiring
- Payroll updates
- Contractual changes
- Personnel administration
- Separations
- Lead audit processes related to People Operations.
Role Responsibilities:
- Lead the regional People Operations operation ensuring the correct execution of personnel administration processes.
- Coordinate and distribute the workload of the People Operations team according to business priorities and established service levels.
- Manage and resolve complex or escalated cases related to personnel administration processes.
- Participate in transformation initiatives and evolution of the Human Resources operational model.
- Manage incidents and requests related to People Operations systems.
- Ensure proper documentation and traceability of operational processes.
- Coordinate the implementation of changes resulting from new policies, procedures, or business requirements.
Why is this role critical for us?
This role is key to ensuring the stability, efficiency, and evolution of the Human Resources operation in SPLATAM. Its direct impact on service quality, operational compliance, and employee experience positions it as a fundamental business enabler. Additionally, it plays a strategic role in regional standardization, process digitalization, and building a scalable People Operations model that supports organizational growth.
Qualifications
What are we looking for?
Education: Professional degree in Business Administration, Engineering, Law, or related fields.
Experience:
- Between 5 and 8 years of experience in Human Resources areas, preferably in People Operations or Shared Services.
- Experience leading operational teams and managing regional processes (ideally LATAM).
- Experience in managing personnel administration processes and employee lifecycle.
- Experience in continuous improvement initiatives, process optimization, or automation.
- Experience in managing operational indicators and service level compliance.
- Participation in transformation projects or implementation of HR tools/processes.
Required Technical Knowledge:
- Knowledge of personnel administration processes and employee lifecycle.
- Management of performance indicators (KPIs, SLAs, backlog, productivity).
- Project management (agile methodologies desirable).
- Experience with service management tools (ServiceNow or similar).
- Experience with Workday HRIS (Core HCM or similar), including incident management, testing, and user support.
- Knowledge of integration and use of complementary HR systems.
- Intermediate/advanced Excel and data analysis tools.
- Basic knowledge of labor legislation in LATAM countries (desirable).
Languages: Intermediate-high English (B2 minimum).
Competencies:
- Results orientation and continuous improvement
- Analytical thinking and problem-solving
- Leadership and team management
- Focus on customer/employee experience
- Prioritization and organizational ability
- Influence and effective communication
- Adaptability and change management
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, wellbeing, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunities and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have any disability or special need that requires accommodations, please let us know as soon as possible.
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