Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, health, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and driven by purpose, is recognized by various awards — including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian also takes pride in being an employer that promotes equal opportunities and affirmative action.
Job Description
Serasa Limpa Nome is the largest debt negotiation platform in the country, with millions of users every month. The team is growing and we are looking for a person to act as Product Ops, ensuring that the product operation works with excellence and that PMs and squads have everything they need to deliver value continuously.
This person will be responsible for looking at the end-to-end funnel, ensuring operational health, monitoring critical metrics, supporting product squads, and deploying smaller improvements that increase efficiency, reduce friction and keep the operation flowing stably. This is an essential role to ensure that Limpa Nome runs smoothly and that the user experience is always seamless — especially in a high-volume and high-criticality product.
This is a role for someone who enjoys product + operations + data, who is motivated by ensuring everything works perfectly and by strengthening PMs so they can focus on strategy and major deliveries. It is the role that keeps the engine running so that Limpa Nome delivers impact to millions of people, every day.
Responsibilities
- Ensure the operational health of the product end-to-end, monitoring flows, integrations and platform stability.
- Track performance indicators, conversion funnels and KPIs, identifying deviations, disruptions and optimization opportunities.
- Manage and update product OKRs, consolidating results and supporting Product Managers in tracking strategic objectives.
- Analyze the voice of the customer through customer service (SAC), surveys, feedback and recurring issues, turning insights into product improvements and initiatives.
- Act as a partner to squads and PMs, providing operational support, analyses, inputs for decision-making and support for prioritization.
- Drive continuous improvements in the product, reducing friction points and enhancing the user experience.
- Monitor the operational performance of the product, ensuring rapid identification and resolution of issues that impact the customer journey.
- Promote visibility of the product's operation and results to stakeholders, supporting data-driven decisions.
Qualifications
- Strong analytical capability to monitor metrics, conversion funnels and performance indicators.
- Experience identifying and tracking operational incidents, proposing corrective and preventive actions.
- Ability to turn customer data and feedback into insights and improvement opportunities for the product.
- Knowledge of product metrics, KPIs and OKRs.
- Experience with data analysis and visualization tools such as Power BI, Tableau or similar.
- Knowledge of SQL for data extraction, processing and analysis.
- Ability to work collaboratively with multidisciplinary teams, supporting prioritization and decision-making.
- Excellent communication and organization skills for stakeholder relationships and initiative tracking.
- Proactive profile, results-oriented and focused on continuous improvement of the user experience.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4 thousand people working across various teams and specialties. Here, every skill and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their career with their commitments and personal interests, valuing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling amazing experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a rating of 4.6 on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here