Company Description
Experian is a global data and technology company that creates opportunities for people and businesses around the world. We operate in many markets, such as financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and in new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, which is people-centered, inclusive, and purpose-driven, is recognized by several awards, including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to find out why. Experian also takes pride in being an employer that promotes equal opportunities and affirmative action.
Job Description
Serasa Limpa Nome is the largest debt negotiation platform in the country, with millions of users every month. The team is growing and we are looking for a person to work as Product Ops, ensuring that the product operation runs with excellence and that PMs and squads have everything they need to deliver value continuously.
This person will be responsible for looking at the funnel end‑to‑end, ensuring operational health, monitoring critical metrics, supporting product squads, and launching smaller improvements that increase efficiency, reduce friction, and keep the operation flowing stably. This is an essential role in ensuring that Limpa Nome runs smoothly and that the user experience is always seamless, especially in a high-volume and mission-critical product.
This is a role for someone who enjoys product + operations + data, who is motivated by ensuring that everything works perfectly and by empowering PMs so they can focus on strategy and major deliveries. It is the role that keeps the engine running so that Limpa Nome delivers impact to millions of people, every day.
Responsibilities
- Ensure the operational health of Limpa Nome end‑to‑end, monitoring flows, integrations, and product stability.
- Track metrics, funnel, and KPIs, identifying drops, disruptions, and quick improvement opportunities.
- Govern and update product OKRs, consolidating results and supporting PMs in tracking them.
- Analyze the voice of the user (customer service, feedback, recurring issues) and turn these inputs into product actions.
- Work on assisted operations, supporting PMs and squads with inputs, prioritization, and operational visibility.
- Lead product adjustments that improve the journey or reduce friction.
Qualifications
- Strong analytical skills to track funnel, metrics, and incidents.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working across various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their commitments and personal interests, valuing well-being.
We work hard to be one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a rating of 4.6 on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
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