Company Description
Experian is a global data and technology company that empowers people and businesses around the world. We operate in many markets, such as financial services, healthcare, automotive, agribusiness, insurance, and others. Experian invests in people and in new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, which is people-centered, inclusive, and purpose-driven, is recognized by several awards, including World’s Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian also takes pride in being an employer that promotes equal opportunity and affirmative action.
Job Description
We are looking for a Mid-Level Observability Analyst to lead the evolution of the organization's observability strategy, with Datadog as the main corporate platform for monitoring and observability.
This position will be responsible for defining standards, promoting best practices, and ensuring the implementation of a proactive approach based on metrics, logs, traces, and business indicators. The professional will work on building a culture oriented toward reliability, supporting Engineering, Architecture, Development, SRE, and Operations teams in the early identification of risks and the continuous reduction of incidents.
We are seeking someone with strong technical knowledge of Datadog and the ability to turn operational data into concrete actions to improve user experience, application stability, and operational efficiency.
Key Responsibilities
- Act as the technical and functional reference for the Datadog platform within the organization.
- Design, implement, and evolve observability solutions using the APM, Infrastructure Monitoring, Logs Management, Dashboards, Real User Monitoring (RUM), Synthetic Monitoring, and Continuous Testing modules.
- Define corporate observability standards for applications, APIs, microservices, and cloud workloads.
- Structure and maintain executive, operational, and analytical dashboards to monitor the health of platforms.
- Develop proactive monitoring strategies based on SLIs, SLOs, SLAs, and business indicators.
- Create, review, and optimize smart monitors and alerts using advanced Datadog features to reduce operational noise and false positives.
- Support development teams in application instrumentation using OpenTelemetry and native Datadog integrations.
- Identify opportunities for automation, failure prediction, and self-healing initiatives.
- Develop training, playbooks, standards, and documentation related to the Datadog platform.
- Perform periodic analyses of capacity, performance, availability, and end-user experience.
- Act as a transformation agent in spreading the culture of observability and operational excellence.
Mandatory Qualifications
- Completed higher education in Computer Science, Engineering, Information Systems, or related fields.
- Advanced experience with Datadog, working on both the implementation and the administration and evolution of the platform.
- Hands-on experience with:
- Datadog APM
- Datadog Infrastructure Monitoring
- Datadog Logs Management
- Datadog Dashboards
- Datadog Monitors
- Monitoring Service Catalog
- Advanced knowledge of the pillars of observability: Logs, Metrics, Distributed Tracing
- Experience in observability of APIs and microservices architectures.
- Experience with AWS environments.
- Experience in troubleshooting and investigating complex incidents.
- Knowledge of OpenTelemetry and application instrumentation.
- Knowledge of automation using Python, Shell Script, or PowerShell.
- Experience with Kubernetes, Docker, and cloud-native ecosystems.
- Solid knowledge of availability, performance, scalability, and reliability of systems.
- Ability to translate technical indicators into business impacts.
- Excellent communication skills and the ability to work with multiple stakeholders.
Desirable
- Datadog Certified Associate certification or higher.
- Experience with SRE (Site Reliability Engineering) practices.
- Experience implementing observability strategies for distributed, high-scale environments.
- Knowledge of CI/CD and DevSecOps.
- Experience with automated incident response and self-healing processes.
- Experience in operational governance, incident management, Problem Management, and ITIL processes.
- Prior experience with tools such as Dynatrace, Grafana, Prometheus, Elastic Stack, or Zabbix.
Qualifications
- Observability
- Cloud
- Microservices
- Datadog
- Opentelemetry
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their commitments and personal interests, valuing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling amazing experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition tells us that we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
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