Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, and more. Experian invests in people and in new advanced technologies to unlock the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, which is people-centered, inclusive, and purpose-driven, is recognized by various awards, including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian also takes pride in being an employer that promotes equal opportunities and affirmative action.
Job Description
Support the operational routines of Customer Management, contributing to the organization, validation, and handling of requests related to data management and data quality. Support analysts in executing processes, ensuring compliance with established procedures, deadlines, and quality standards.
Main responsibilities:
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Receive, record, classify, and route service requests, ensuring the correct distribution of demands.
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Perform checks and validations of documents and information, ensuring the consistency and quality of data.
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Execute operational routines supporting service processes, following previously established procedures and criteria.
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Monitor service queues, manage outstanding items, and support analysts in meeting deadlines and executing tasks.
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Contribute to the organization, standardization, and continuous improvement of processes, aiming at operational efficiency and quality.
Qualifications
- High school diploma completed; ongoing higher education in Business Administration or related areas is desirable.
- Experience in administrative, operational, back-office, or service support routines.
- Basic knowledge of Excel and ease of use of corporate systems and tools.
- Organization, attention to detail, and ability to follow procedures and meet deadlines.
- Good communication, proactivity, and ease of working in a team.
Additional Information
This is an affirmative action position for women, as part of our commitment to advancing gender equity in the workplace.
Serasa Experian invests in female leadership and has a partnership with TODAS Group. In addition, we have joined the 'Elas Lideram 2030' Movement and joined UN Women to reduce gender inequality by 2030!!
We also have the Women in Experian group, which seeks to improve gender equity for women by creating development opportunities, diverse perspectives, skills, and more.
Come be part of this transformation!
If you do not identify with this group, we invite you to explore other opportunities on our careers page. We have several openings that may connect with your profile and interests.
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