Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, health, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, which is people-centered, inclusive and purpose-driven, is recognized by various awards — including World's Best Workplaces™ 2025 (Fortune's global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an employer that promotes equal opportunities and affirmative action.
Job Description
Role mission
Provide support to employees on topics related to Personnel Department/Human Resources, ensuring clear guidance, compliance with internal procedures and appropriate routing of requests, contributing to a positive employee experience.
Main responsibilities
- Provide support to employees through the available channels, clarifying questions related to HR processes, policies and services;
- Receive, record, track and resolve tickets, respecting the established procedures and deadlines;
- Carry out operational and administrative activities related to HR processes;
- Guide employees on benefits, payroll, vacation, hiring, terminations, transfers and other topics, according to the scope of the area;
- Perform queries and updates of information in HR systems;
- Check data and documents necessary for handling and processing requests;
- Route more complex or out-of-scope demands to the responsible areas, ensuring proper referral;
- Track pending tickets and follow up with the areas involved when necessary;
- Support the identification of recurring questions and opportunities for improvement in processes and guidance materials;
- Keep records and information up to date, following internal procedures and ensuring the confidentiality of information.
Level of work – Assistant
Predominantly operational role, following previously established processes, policies and guidelines. Has autonomy to handle low-complexity demands and relies on support from leadership or more experienced professionals for situations that require analysis, exceptions or decision-making.
Qualifications
- Technical/higher education in progress or completed in Business Administration, Human Resources or related fields.
- Intermediate proficiency in Microsoft Office.
- Basic knowledge of the main HR processes is desirable.
- We are looking for a person with good oral and written communication, organization, attention to detail, sense of priority, ability to work with simultaneous demands, collaborative attitude and focus on the employee experience.
Additional Information
This is a position exclusively for people with disabilities (PwD). As part of our commitment to inclusion and equal opportunities, here at Serasa we have several initiatives, such as: sign language interpreters, assistive technologies, sunflower lanyard (hidden disabilities), among other actions. At Serasa Experian we have the Aspire group, which aims to build an accessible environment and fair opportunities for professionals with disabilities.
Come be part of this transformation!
If you do not identify with this group, we invite you to explore other opportunities on our careers page. We have several openings that may match your profile and interests.
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