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Leafworks

IT Consultant

Auto-translated from German · original: IT-Consultant

5 day weekVery FlexibleRemote · Germany +3 more

WHO WE ARE

We are a young, fast-growing IT consulting company. For our clients, we are problem solvers in the areas of Customer Service, CRM, and BI. We achieve this with a lot of creativity, transparency, and ambition, which makes us trusted partners for clients ranging from start-ups to large corporations.

LEAVE YOUR FOOTPRINT

  • Through your strengths of creativity, ambition, and diligence, you will achieve great things with us and continuously take LW to the next level.
  • With us, you will be perceived as the person you are. Everyone counts, everyone makes a difference!

YOUR TALENT

Whether as a Customer Success Manager, IT Consultant, IT Advisor, IT Project Manager, or Account Manager:

You have a solid technical understanding in the area of cloud software integration (including API documentation) and are interested in modern customer success processes.

  • You have deep experience in strategic customer management from onboarding to renewal.
  • You think strategically and have a strong understanding of long-term customer care and development.
  • You have pronounced Zendesk knowledge, ideally 3-5 years as an admin.
  • Knowledge in the field of Artificial Intelligence (AI) is a major plus – we prefer candidates who already have deeper experience here or bring corresponding skills in their profile.
  • You act proactively in customer management, identify potential and challenges early on, and independently initiate measures.
  • German language skills at native speaker level are a must, very good English skills are essential.
  • You are an "outside-the-box" problem solver.
  • You have confident communication skills, are ambitious, and work independently.
  • Your place of residence is in Germany, Switzerland, Austria, or Spain.

HAVE AN IMPACT

  • Strategic and technical consulting around cloud software in the area of customer success
  • Implementation and optimization of software solutions for sustainable customer management
  • Building and maintaining long-term customer relationships with a focus on added value and growth
  • Proactive identification of optimization potential along the customer journey
  • Interface between customer and development
  • Development of creative solutions and driving force for modern IT and customer success processes

WHY LEAFWORKS

We are an international, diverse, like-minded team. We look at the human side first and then at the skills, in that order. No matter what education you have, how old you are, where you live, where you come from, or what your resume looks like: Come as you are and be yourself!

  • Micromanagement is not your style? It's not ours either: You can organize your working hours yourself and we work 100% remote. Feel like co-working with LWees in your area from time to time? Anytime!
  • Results count: How you work is up to you.
  • Trust-based: Trust is everything. Period.
  • Remote is where the magic happens: We provide you with all the equipment you need to work.
  • Get to the Next level: Further training, trainings, or courses? Talk to us directly, that's part of it too.
  • Stay connected: Through regular exchange and feedback talks, we live transparency and openness.
  • Prepare for challenges: You won't find boring projects with us. Be ready to step out of your comfort zone.
  • Here to stay: We build on long-term collaboration. We don't have fixed-term employment contracts.
  • Dress code: No thanks.
  • WE count: Through numerous co-workings and team events in Germany and abroad, we strengthen our cohesion and our very special LW culture.
  • Get started right away: An onboarding that makes you feel welcome. Your onboarding buddy will be by your side from day one.

Sounds cool? Great, then just send us your resume. We don't need a cover letter!