Company Description
Experian is a global data and technology company that empowers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and in new advanced technologies to unleash the power of data. We have an amazing team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's culture, centered on people, inclusive and driven by purpose, is recognized by various awards — including World's Best Workplaces™ 2025 (Fortune Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an employer that promotes equal opportunity and affirmative action.
Job Description
100% remote model
Working Hours: 1:00 PM to 10:00 PM
We are looking for a person to work as an Intermediate Technical Support Analyst, joining our IT Infrastructure team.
We are looking for someone with experience in technical support, an analytical profile, good problem-solving skills and a desire to work in a dynamic, collaborative environment with different technologies.
You will be part of the team responsible for maintaining the infrastructure environment, working directly on incident resolution, handling requests and continuous improvement of our IT services.
Main responsibilities
- Handle and resolve infrastructure technical tickets, ensuring quality and compliance with established SLAs;
- Perform analysis, diagnosis and troubleshooting of incidents related to operating systems, networks, access and infrastructure services;
- Carry out user management, permissions and access activities;
- Support the identification and resolution of recurring problems, contributing to the stability of the environments.
- Document technical procedures and solutions;
- Collaborate with other Infrastructure professionals in executing improvements and automations;
- Support the identification and handling of vulnerabilities related to the environments under the team's responsibility.
Qualifications
- Prior experience in IT technical support;
- Knowledge of Windows and Linux operating systems;
- User, group and permission management;
- Networking knowledge (TCP/IP, DNS, DHCP and VPN);
- Experience with ticket management tools and incident handling;
- Ability to investigate technical problems, identify causes and propose solutions;
- Good communication, organization and ability to work in a team.
It will be a differential if you have
- Knowledge of virtualized environments (VMware or Hyper-V);
- Familiarity with cloud infrastructure (preferably AWS);
- Knowledge of shell scripting for task automation;
- Knowledge of Terraform/Ansible;
- Knowledge of Kubernetes;
- Experience with monitoring infrastructure and application environments.
- Familiarity with ITIL processes, incident and problem management.
- Knowledge of information security and vulnerability management.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in various teams and specialties. Here, every skill and diversity complements each other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their career with their personal commitments and interests, valuing well-being.
We are truly dedicated to being one of the best and most innovative companies to work for in the country, enabling amazing experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, and we are recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor. Each recognition tells us we are on the right path, providing an increasingly better work environment for our talent.
Experian Careers - Creating a better tomorrow together
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