Company Description
Serasa Experian is the first and largest Datatech in Brazil. We are leaders in intelligence solutions for risk analysis and opportunities, focusing on credit journeys, authentication, and fraud prevention. With cutting-edge technology, innovation, and the best talent, we transform the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to prosper.
We have 22,000 people operating in 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index.
Job Description
We are looking for a GPM of Digital Transformation & AI Solutions responsible for leading the expansion and performance of our digital platform, covering web platform modernization, the evolution of the Serasa Empresas app, integration of the conversational agent on WhatsApp, and the launch of customer-facing solutions based on Agentic AI. This position will play a central role in defining the long-term vision, developing advanced digital capabilities, and integrating product, technology, and business to accelerate growth, efficiency, and customer experience.
Qualifications
What we are looking for in you:
- Previous experience in digital product management, with a background in digital channels (web/app) – experience with WhatsApp solutions is a plus;
- Strong analytical capacity and mastery of product metrics and financial results;
- Experience in team leadership and driving complex deliveries in an agile environment;
- Experience with high-scale products (preferably B2B) with solid knowledge of product frameworks (OKRs, discovery, prioritization, hypotheses, and experimentation);
- Experience with LLMs, intelligent agents, and emerging technologies;
- Over 5 years of experience, with at least 2 years in the financial market.
What your main responsibilities will be:
Strategy and Direction
- Define and communicate the modernization strategy for web, mobile, WhatsApp, and AI, ensuring alignment with corporate objectives and business goals;
- Establish a roadmap with consistent deliveries, considering scalability, operational efficiency, and user experience;
- Evaluate technological trends, competition, and innovation opportunities.
Web and Serasa Empresas App Modernization
- Lead the technical and offering evolution of channels, enabling continuous improvement in performance, usability, engagement, and retention, agnostic to payment/business models;
- Manage initiatives for new flows, features, and integrations, prioritizing business impact and operational efficiency.
Serasa Empresas Conversational Agent on WhatsApp
- Develop a strategic vision for the Agent with a focus on self-service, personalization, and monetization;
- Coordinate the roadmap, considering evolutions and integrations with other products/solutions.
Artificial Intelligence and Platform
- Identify and prioritize AI use cases that expand recommendation, personalization, efficiency, and revenue generation;
- Connect business and technology vision for testing, pilots, and implementation of AI models in conjunction with Product, Engineering, Data, and Platform teams;
- Ensure data governance, compliance, and scalability of solutions.
Leadership
- Lead, develop, and inspire multidisciplinary teams (Product, UX, Engineering, Data, Content), ensuring clarity of objectives, strategic alignment, and excellence in execution;
- Establish robust roadmap, discovery, and prioritization processes, ensuring alignment between vision, technical capacity, and corporate objectives;
- Lead communication and decision-making forums, presenting vision, results, and risks, in addition to articulating priorities with key areas;
- Promote a culture oriented toward data, experimentation, and continuous improvement, ensuring high standards of quality and consistency across products and journeys;
- Create and implement individual development plans for PMs, reinforcing competencies in strategy, data analysis, communication, and business vision.
Additional Information
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by various awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and affirmative action employer.
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