Company Description
MORE THAN A PAYMENT MACHINE, MORE THAN A DIGITAL ACCOUNT: a complete solution for our customers, a business made of people, for people.
We were born with the purpose of improving lives, sharing dreams and achievements. We do this through innovative solutions that transform, with simplicity and efficiency, the financial management of people and businesses.
And now, we are part of Serasa Experian: together we are creating a better future for everyone, expanding opportunities here and now. In addition to our customized solutions for businesses, we are also working hand in hand with Serasa on solutions for the end consumer, carrying out a series of initiatives that contribute to the education, management and financial empowerment of the population. Through the Serasa platform, we enable the offering of the Serasa Digital Account, which is a payment account that allows consumers to make various payments, including for debt negotiations on Serasa Limpa Nome, quickly and securely.
Here at PagueVeloz we want to do things differently, be disruptive, welcoming and attracting entrepreneurs and showing that the financial market can be: less bureaucratic, slow, outdated and much less complicated. To do this, we are building a strong, diverse team unafraid of challenges. Here diversity is an ally of transformation. For this reason, we encourage and welcome applications from professionals who are: women, people: Black, indigenous, Asian and/or multiracial, members of the LGBTQIANPN+ community, PwD and people in vulnerable situations.
Liked it? Then come tell new stories and be part of #TimeVeloz too.
Job Description
Hybrid position to work in Blumenau/SC.
As a Farmer Executive you will have the mission of ensuring customer base loyalty and engagement, acting in a consultative manner to prevent cancellations, reactivate inactive accounts and identify expansion opportunities. You will be responsible for building relationships, understanding customer needs and proposing solutions that maximize perceived value.
- Manage active and inactive customer portfolios with a focus on retention and engagement.
- Monitor churn indicators and usage behavior for preventive actions.
- Conduct reactivation campaigns for inactive customers.
- Act in engagement campaigns for active and inactive customers.
- Collaborate with internal areas (sales, product, customer service) to ensure a smooth journey.
- Prepare performance reports and insights for decision-making.
Qualifications
- Experience in farmer customer service and/or retention.
- Clear, empathetic and solution-oriented communication skills.
- Knowledge of CRM tools SalesForce and Excel.
- Proactive profile, organized and results-focused.
- Consultative communication and negotiation skills.
- Analytical capacity to interpret data.
- Customer portfolio management.
- Experience in the acquiring segment.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4 thousand people working in different teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most, we are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.
We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates to us that we are on the right path, providing an increasingly better work environment for our talents.
Come be #TimeVeloz!
Let's grow together! We want to truly contribute to the growth of those around us. Our Purpose? Improve lives, share dreams and achievements.